CREATE TABLE `ticket_priorities` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `level` tinyint NOT NULL DEFAULT '1',
  `color` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#6C757D',
  `badge_color` varchar(30) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'bg-gray-100 text-gray-800',
  `sla_response_hours` int NOT NULL DEFAULT '24',
  `sla_resolution_hours` int NOT NULL DEFAULT '72',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `ticket_priorities`
--

INSERT INTO `ticket_priorities` (`id`, `name`, `level`, `color`, `badge_color`, `sla_response_hours`, `sla_resolution_hours`, `active`, `created_at`, `updated_at`) VALUES
(1, 'Baja', 1, '#6C757D', 'bg-gray-100 text-gray-800', 24, 72, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(2, 'Media', 2, '#2E86AB', 'bg-gray-100 text-gray-800', 8, 24, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(3, 'Alta', 3, '#F39C12', 'bg-gray-100 text-gray-800', 2, 8, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(4, 'Crítica', 4, '#E74C3C', 'bg-gray-100 text-gray-800', 1, 4, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ticket_statuses`
--

CREATE TABLE `ticket_statuses` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `color` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#6C757D',
  `badge_color` varchar(50) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'bg-gray-100 text-gray-800',
  `is_initial` tinyint(1) NOT NULL DEFAULT '0',
  `is_final` tinyint(1) NOT NULL DEFAULT '0',
  `is_pending` tinyint(1) NOT NULL DEFAULT '0',
  `allowed_next` json DEFAULT NULL,
  `order` int NOT NULL DEFAULT '0',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `ticket_statuses`
--

INSERT INTO `ticket_statuses` (`id`, `name`, `color`, `badge_color`, `is_initial`, `is_final`, `is_pending`, `allowed_next`, `order`, `active`, `created_at`, `updated_at`) VALUES
(1, 'Nuevo', '#2E86AB', 'bg-gray-100 text-gray-800', 1, 0, 0, NULL, 1, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(2, 'Asignado', '#8E44AD', 'bg-gray-100 text-gray-800', 0, 0, 0, NULL, 2, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(3, 'En Progreso', '#F39C12', 'bg-gray-100 text-gray-800', 0, 0, 0, NULL, 3, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(4, 'Pendiente Usuario', '#E67E22', 'bg-gray-100 text-gray-800', 0, 0, 1, NULL, 4, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(5, 'Resuelto', '#27AE60', 'bg-gray-100 text-gray-800', 0, 0, 0, NULL, 5, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(6, 'Cerrado', '#6C757D', 'bg-gray-100 text-gray-800', 0, 1, 0, NULL, 6, 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(7, 'Pendiente Proveedor', '#d651ba', 'bg-gray-100 text-gray-800', 0, 0, 0, NULL, 0, 1, '2026-05-12 09:46:33', '2026-05-12 09:46:33');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ticket_types`
--

CREATE TABLE `ticket_types` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `icon` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT 'ticket',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `ticket_types`
--

INSERT INTO `ticket_types` (`id`, `name`, `description`, `icon`, `active`, `created_at`, `updated_at`) VALUES
(1, 'Incidente', NULL, 'ticket', 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(2, 'Solicitud de Servicio', NULL, 'ticket', 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(3, 'Problema', NULL, 'ticket', 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(4, 'Cambio', NULL, 'ticket', 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39'),
(5, 'Consulta', NULL, 'ticket', 1, '2026-02-26 05:13:39', '2026-02-26 05:13:39');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `users`
--

CREATE TABLE `users` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `email` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `phone` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `extension` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `position` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `location` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `avatar` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_active` tinyint(1) NOT NULL DEFAULT '1',
  `is_available` tinyint(1) NOT NULL DEFAULT '1',
  `email_verified_at` timestamp NULL DEFAULT NULL,
  `password` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `remember_token` varchar(100) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  `department_id` bigint UNSIGNED DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `users`
--

INSERT INTO `users` (`id`, `name`, `email`, `phone`, `extension`, `position`, `location`, `avatar`, `is_active`, `is_available`, `email_verified_at`, `password`, `remember_token`, `created_at`, `updated_at`, `department_id`) VALUES
(1, 'Samir Muñoz Neris', 'servicios2chia@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$8gCPwsDtjbJgLjvUyEDMmeKIZP9ApCWjwwxvN3IiZ0vXSnHvrwQvi', NULL, '2026-04-05 21:13:40', '2026-06-09 08:31:39', NULL),
(2, 'Yoi Rocio Buitrago Marin', 'servicios1chia@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$qzQp1WR5WvLdgB72rGpGEeaUOXX32kIv23G.oBx9SICSPEVfKVZIi', NULL, '2026-04-05 21:13:40', '2026-04-06 16:41:59', 3),
(3, 'Diana Paola Cortes Torres', 'diroficinachia@fedef-co.com', NULL, NULL, 'Direccion Oficina Chia', NULL, NULL, 1, 1, NULL, '$2y$12$FeYN3RHsSLpnMluBU90TEeKzjax3h1atyvJgn10s98lO8QJ8XdaOW', NULL, '2026-04-05 21:13:40', '2026-04-05 21:13:40', NULL),
(4, 'Durley Jasbleidy Rey Rojas', 'serviciosfaca2@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$Ttz99oQdzwnrKm2wTI3qHO3On4TZoU3Q7qb2yGq6UcEba3paUcxqK', NULL, '2026-04-05 21:13:40', '2026-04-05 21:13:40', NULL),
(5, 'Leydi Patricia Carrillo Uribe', 'serviciosfaca1@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$ghHRV36WCrvwAi8aDBk1bu0Afmwdri6NmzbvKaDV6hu0iCMcgzuP.', NULL, '2026-04-05 21:13:41', '2026-04-05 21:13:41', NULL),
(6, 'Leemei Katherinne Castiblanco Canon', 'serviciosfaca@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$RtLU1SVa26.k8dpFIC/JKOqOAmYpXZDRavLP.046lzrNqzxFzPG9a', NULL, '2026-04-05 21:13:41', '2026-04-05 21:13:41', NULL),
(7, 'Monica Patricia Juyo Cardenas', 'diroficinafaca@fedef-co.com', NULL, NULL, 'Direccion Oficina Faca', NULL, NULL, 1, 1, NULL, '$2y$12$/rox0An/OUqjS9IuEXoILuKEs.RH87GUGna37xfAS9.tMk22cpYNy', NULL, '2026-04-05 21:13:41', '2026-04-05 21:13:41', NULL),
(8, 'Samy Estefania Tejero Perez', 'tesoreria2@fedef-co.com', NULL, NULL, 'Aprendiz Sena', NULL, NULL, 1, 1, NULL, '$2y$12$GVyHXO20jEOF1Lx.e7ZyOOxXIoETqb7nLUGbWSUAKB76uVmHAAE9G', NULL, '2026-04-05 21:13:42', '2026-04-05 21:13:42', NULL),
(9, 'Dora Lucia Henao Loaiza', 'archivo@fedef-co.com', NULL, NULL, 'Auxiliar de Archivo', NULL, NULL, 1, 1, NULL, '$2y$12$OmdXFkAA8x4csk8xOudUouoiE.dS8nSBBWhEbRG0oYGPjWACEe9Lm', NULL, '2026-04-05 21:13:42', '2026-04-05 21:13:42', NULL),
(10, 'Wilmer Humberto Rodriguez Moreno', 'servicios3@fedef-co.com', NULL, NULL, 'Asesor de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$Vb0B.EGduvXph0fSBXhqaOQKkCRxDE3eWdIjwTnnxGy1W1sUqx.fC', NULL, '2026-04-05 21:13:42', '2026-04-05 21:13:42', NULL),
(11, 'Diana Constanza Prieto Guerrero', 'servicios2all@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$4IM7QbHuCi3QVVNJBYWmEu/9GwjQzTjfmIx42/Bz.ARFbTsLrje.O', NULL, '2026-04-05 21:13:42', '2026-04-09 08:29:27', NULL),
(12, 'Alexandra Martinez Rodriguez', 'servicios1@fedef-co.com', NULL, NULL, 'Asesora de Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$A.GQ6GvjTjesQZ/ZDgBjIudpKDU5K2bG/JrLoJgqJfVqPLGJBHhxe', NULL, '2026-04-05 21:13:43', '2026-04-05 21:13:43', NULL),
(13, 'Brayan Steven Suaza Hernández', 'sistemas1@fedef-co.com', NULL, NULL, 'Asistente de Tecnologia', NULL, NULL, 1, 1, NULL, '$2y$12$9e./JeqASTwyh6FZ0J64Ae6tIF3VQmfpVMRRlKz1ttHZprLLD.sZW', NULL, '2026-04-05 21:13:43', '2026-04-10 10:51:34', 1),
(14, 'Jennifer Tatiana Saray Mayorga', 'asistentecontable@fedef-co.com', NULL, NULL, 'Analista Contable', NULL, NULL, 1, 1, NULL, '$2y$12$cLHI.CbkTIlxYwZV3khs8.Sff/eVqQ5OW5URpoeyka8yhH40kmysi', NULL, '2026-04-05 21:13:43', '2026-04-05 21:13:43', NULL),
(15, 'Gala Carolina del Toro Yanes', 'asistentegerencia@fedef-co.com', NULL, NULL, 'Asistente Gerencia', NULL, NULL, 1, 1, NULL, '$2y$12$s5EOKOe1M8KrAWU1y7zdJOJVjjbAQmDeZYP8cH9qayuvqrtV/dEmW', NULL, '2026-04-05 21:13:43', '2026-04-05 21:13:43', NULL),
(16, 'Angie Paola Mogollon Salinas', 'auxcontable2@fedef-co.com', NULL, NULL, 'Auxiliar Contable 1', NULL, NULL, 1, 1, NULL, '$2y$12$r5KOhagf8IENRE1MhIGdEes/eCuheR16WSpni3hx1mCY04roCmahi', NULL, '2026-04-05 21:13:44', '2026-04-05 21:13:44', NULL),
(17, 'Luis Ernesto Rojas Maldonado', 'auxcontable@fedef-co.com', NULL, NULL, 'Auxiliar Contable 2', NULL, NULL, 1, 1, NULL, '$2y$12$vz5R2qJahCjcLZRdrfMMfu.LEhG8re5ogFDPdytM17mb2Krc5i6iu', NULL, '2026-04-05 21:13:44', '2026-04-05 21:13:44', NULL),
(18, 'Samy Tejero', 'auxcontable1@fedef-co.com', NULL, NULL, 'Auxiliar Contable 3', NULL, NULL, 1, 1, NULL, '$2y$12$EaPb0T/sJB.qlL8Yksy8AugoIfg657uUi3RhLUFK5vGOKHCuONQSy', NULL, '2026-04-05 21:13:44', '2026-06-09 08:30:17', NULL),
(19, 'Fary Maryury Gomez Alape', 'comercial@fedef-co.com', NULL, NULL, 'Jefe Comercial', NULL, NULL, 1, 1, NULL, '$2y$12$8mOMdipLm0xAtl9NQNd4nuu/1DkhNJfhPYlZIKrfIi.0zH/6ersTi', NULL, '2026-04-05 21:13:44', '2026-04-05 21:13:44', NULL),
(20, 'Karen Andrea Gaitan Contreras', 'comercial2@fedef-co.com', NULL, NULL, 'Comercial', NULL, NULL, 1, 1, NULL, '$2y$12$FdoZhSQ99RqEmyqywKHtleXabAZwtkhWH7oghfIaePw.7WM2mW2bC', NULL, '2026-04-05 21:13:45', '2026-04-05 21:13:45', NULL),
(21, 'Jenny Alexandra Paez Rodriguez', 'creditos@fedef-co.com', NULL, NULL, 'Analista de Credito', NULL, NULL, 1, 1, NULL, '$2y$12$ZaZVgiRsoPmLpllxH2MKvusj9k.LgH/mQ2dEHnDG4gS4Avo2B95c2', NULL, '2026-04-05 21:13:45', '2026-04-05 21:13:45', NULL),
(22, 'Diana Maria Medina Gomez', 'cobranzas@fedef-co.com', NULL, NULL, 'Cobranzas', NULL, NULL, 1, 1, NULL, '$2y$12$1VQ55l0juXcOVu6U6MwJp.FNALdF3yZA9ldb3/IaqZWy39iBFMtyC', NULL, '2026-04-05 21:13:45', '2026-04-05 21:13:45', NULL),
(23, 'Nicole Camila Cortes ', 'creditos3@fedef-co.com', NULL, NULL, 'Asesora de Creditos', NULL, NULL, 1, 1, NULL, '$2y$12$FBAGp2rXFp7xtm4X08k93e/ixWjt/dzVTi4JjjJZcR/n00l/WNOEC', NULL, '2026-04-05 21:13:45', '2026-04-06 09:02:25', NULL),
(24, 'Paula Andrea Bermudez Gonzalez', 'creditos2@fedef-co.com', NULL, NULL, 'Asesora de Creditos', NULL, NULL, 0, 1, NULL, '$2y$12$EAj3bRLjsmDcTE45rF35XeTXsqpWqqChYMNqZxyj4j.O1/DXJ4LJW', NULL, '2026-04-05 21:13:46', '2026-06-09 08:33:27', NULL),
(25, 'Lida Cantor Rodriguez', 'directorafinanciera@fedef-co.com', NULL, NULL, 'Direccion Financiera', NULL, NULL, 1, 1, NULL, '$2y$12$gzh.bV5c8r1ChL3UVqZw8Oz2MSQL.MBYJxtaeFvxe/VtgHNoGR9Sy', NULL, '2026-04-05 21:13:46', '2026-06-11 08:54:24', 2),
(26, 'Jaime Ivan Aguirre Chirivi', 'direccionoperativa@fedef-co.com', NULL, NULL, 'Direccion Operativa', NULL, NULL, 1, 1, NULL, '$2y$12$.BzTfUjyD20Ghnawrz.sr.jhQF/NKEWRqxTqqBZt2915CT3r.heye', NULL, '2026-04-05 21:13:46', '2026-06-24 09:37:45', NULL),
(27, 'Natalia Forero Duran', 'gerencia@fedef-co.com', NULL, NULL, 'Gerencia', NULL, NULL, 1, 1, NULL, '$2y$12$DitTf9aLV/GvwaL7Po8fEeh5fSlsy1UO32mf5.xyN.SIQ68oq/yu.', NULL, '2026-04-05 21:13:46', '2026-04-05 21:13:46', NULL),
(28, 'Diana Gabriela Diaz Melo', 'gestion@fedef-co.com', NULL, NULL, 'Gestion Administrativa', NULL, NULL, 1, 1, NULL, '$2y$12$CfvHyekNGxzNxFmRrR9Eb.GR5eJ6Lt8Gt5CO2pxkDKMRBvo9tk0a.', NULL, '2026-04-05 21:13:47', '2026-04-05 21:13:47', NULL),
(29, 'Yenny Marisol Leal Rincon', 'jefecreditoycartera@fedef-co.com', NULL, NULL, 'Jefe de Credito y Cartera', NULL, NULL, 1, 1, NULL, '$2y$12$eGJ0FFDaOBQiH287hZqSG./2.VYE3hL3cmsqag6r0pEkhCiwhfPQi', NULL, '2026-04-05 21:13:47', '2026-04-07 07:33:52', NULL),
(30, 'Maria Victoria Velandia Amaya', 'gestionhumana@fedef-co.com', NULL, NULL, 'Jefe de Gestion Humana', NULL, NULL, 1, 1, NULL, '$2y$12$8/J8ee1sjp8DxIs9307MYufLk/8X/SRksLl.rrWjp89pOUQqauZt6', NULL, '2026-04-05 21:13:47', '2026-04-05 21:13:47', NULL),
(31, 'Eddy Yuliet Moreno Torres', 'jefederiesgos@fedef-co.com', NULL, NULL, 'Jefe de Riesgos', NULL, NULL, 1, 1, NULL, '$2y$12$cwgs.OSGwP6qxmnfnZkeDOer8oY.uR88QbK5u6D5mUUb3r12UhFuu', NULL, '2026-04-05 21:13:47', '2026-04-05 21:13:47', NULL),
(32, 'Diana Katerin Pascagaza Mora', 'riesgos1@fedef-co.com', NULL, NULL, 'Analista de Riesgos', NULL, NULL, 1, 1, NULL, '$2y$12$6WgysFyVV9DN0kcd.R7jj.Q71X3Kop03labv7xZT/UPWLrVSCZW0q', NULL, '2026-04-05 21:13:48', '2026-04-05 21:13:48', NULL),
(33, 'Astrid Mallerly Castaneda Poveda', 'supernumerario@fedef-co.com', NULL, NULL, 'Supernumeraria', NULL, NULL, 1, 1, NULL, '$2y$12$iZ7eB8mvIrZDXzMp9z/Dc.BhmsYrTbjYDmZLccXlJtpHWZn0GAruO', NULL, '2026-04-05 21:13:48', '2026-04-05 21:13:48', NULL),
(34, 'Paula Andrea Bermudez Gonzalez', 'supernumerario1@fedef-co.com', NULL, NULL, 'Supernumeraria', NULL, NULL, 1, 1, NULL, '$2y$12$X5v0BAASFXm9TGDfJ3T3UOAQ/oopNF93ExUSTFYNTf9dVbdSQksQC', NULL, '2026-04-05 21:13:48', '2026-06-09 08:32:55', NULL),
(35, 'Juan David Lozano Sinisterra', 'tesoreria1@fedef-co.com', NULL, NULL, 'Tesorero', NULL, NULL, 1, 1, NULL, '$2y$12$rG7hQ.GVTbYpbRLcw/iBtOwB9sgivrwuqpCRKnki2/EWgo8fSXIc6', NULL, '2026-04-05 21:13:48', '2026-04-15 08:28:40', NULL),
(36, 'Viviana Alejandra Hernandez Soler', 'vinculaciones1@fedef-co.com', NULL, NULL, 'Vinculaciones', NULL, NULL, 1, 1, NULL, '$2y$12$PT4QlB1IkiM/Xkj.i4p0Iux1AAWFdqpo2A2Rhf7NtXVYLkqbxfrFi', NULL, '2026-04-05 21:13:49', '2026-04-05 21:13:49', NULL),
(37, 'Sandra Patricia Benavides Ferro', 'servicios2@fedef-co.com', NULL, NULL, 'Asesora Servicios', NULL, NULL, 1, 1, NULL, '$2y$12$HVEg4pYpN1KkWUWm7JAT.e7VnR4QwsZ7qZGHv//Jmo8/Rrw/q8M4a', NULL, '2026-04-05 21:13:49', '2026-04-09 08:29:53', 3),
(38, 'Holman Estih Fonseca Rojas', 'sistemas@fedef-co.com', NULL, NULL, 'Jefe de Tecnologia', NULL, NULL, 1, 1, NULL, '$2y$12$Yxj9qDZeVcaHORNR7MI7GuolAXzNxp6CYw6m6jcIlrkwNMJmhTIi6', NULL, '2026-04-05 21:13:49', '2026-04-05 21:14:53', 1),
(39, 'Erika Yiseth Marin Guillen', 'oficinavirtual@fedef-co.com', NULL, NULL, 'Oficina Virtual', NULL, NULL, 1, 1, NULL, '$2y$12$xP1OBbUtLBVnW8ffibMMw.ReqZuCC666xjxjBJfBWs/OAwxroEGVe', NULL, '2026-04-05 21:13:49', '2026-04-05 21:13:49', NULL),
(40, 'John Freddy Moreno', 'john.moreno@fyclsingenieria.com', NULL, NULL, 'Jefe de Tecnologia', NULL, NULL, 1, 1, NULL, '$2y$12$LXZdp//BmUiIiytKCnHrbuLKiwT34daJ0UbqlA17ogSfIfxSP7SNe', NULL, '2026-04-05 21:13:50', '2026-04-05 21:17:14', 1);

--
-- Índices para tablas volcadas
--

--
-- Indices de la tabla `activity_log`
--
ALTER TABLE `activity_log`
  ADD PRIMARY KEY (`id`),
  ADD KEY `subject` (`subject_type`,`subject_id`),
  ADD KEY `causer` (`causer_type`,`causer_id`),
  ADD KEY `activity_log_log_name_index` (`log_name`);

--
-- Indices de la tabla `agent_groups`
--
ALTER TABLE `agent_groups`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `agent_group_user`
--
ALTER TABLE `agent_group_user`
  ADD PRIMARY KEY (`agent_group_id`,`user_id`),
  ADD KEY `agent_group_user_user_id_foreign` (`user_id`);

--
-- Indices de la tabla `ai_classifications`
--
ALTER TABLE `ai_classifications`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `ai_classifications_ticket_id_unique` (`ticket_id`),
  ADD KEY `ai_classifications_suggested_category_id_foreign` (`suggested_category_id`),
  ADD KEY `ai_classifications_suggested_priority_id_foreign` (`suggested_priority_id`);

--
-- Indices de la tabla `ai_kb_drafts`
--
ALTER TABLE `ai_kb_drafts`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ai_kb_drafts_ticket_id_foreign` (`ticket_id`),
  ADD KEY `ai_kb_drafts_category_id_foreign` (`category_id`),
  ADD KEY `ai_kb_drafts_published_article_id_foreign` (`published_article_id`);

--
-- Indices de la tabla `ai_keyword_rules`
--
ALTER TABLE `ai_keyword_rules`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ai_keyword_rules_entity_type_entity_id_index` (`entity_type`,`entity_id`);

--
-- Indices de la tabla `ai_response_templates`
--
ALTER TABLE `ai_response_templates`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ai_response_templates_category_id_foreign` (`category_id`);

--
-- Indices de la tabla `assets`
--
ALTER TABLE `assets`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `assets_code_unique` (`code`),
  ADD KEY `assets_category_id_foreign` (`category_id`),
  ADD KEY `assets_model_id_foreign` (`model_id`),
  ADD KEY `assets_department_id_foreign` (`department_id`),
  ADD KEY `assets_status_category_id_index` (`status`,`category_id`),
  ADD KEY `assets_assigned_to_index` (`assigned_to`),
  ADD KEY `idx_parent_asset` (`parent_asset_id`),
  ADD KEY `idx_office` (`office`),
  ADD KEY `idx_brand` (`brand`),
  ADD KEY `idx_fixed_asset` (`fixed_asset_code`),
  ADD KEY `idx_ip_address` (`ip_address`);

--
-- Indices de la tabla `asset_assignments`
--
ALTER TABLE `asset_assignments`
  ADD PRIMARY KEY (`id`),
  ADD KEY `asset_assignments_asset_id_foreign` (`asset_id`),
  ADD KEY `asset_assignments_user_id_foreign` (`user_id`),
  ADD KEY `asset_assignments_assigned_by_foreign` (`assigned_by`);

--
-- Indices de la tabla `asset_categories`
--
ALTER TABLE `asset_categories`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `asset_custom_fields`
--
ALTER TABLE `asset_custom_fields`
  ADD PRIMARY KEY (`id`),
  ADD KEY `asset_custom_fields_category_id_foreign` (`category_id`);

--
-- Indices de la tabla `asset_field_values`
--
ALTER TABLE `asset_field_values`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `asset_field_values_asset_id_field_id_unique` (`asset_id`,`field_id`),
  ADD KEY `asset_field_values_field_id_foreign` (`field_id`);

--
-- Indices de la tabla `asset_interventions`
--
ALTER TABLE `asset_interventions`
  ADD PRIMARY KEY (`id`),
  ADD KEY `asset_interventions_asset_id_foreign` (`asset_id`),
  ADD KEY `asset_interventions_technician_id_foreign` (`technician_id`),
  ADD KEY `asset_interventions_ticket_id_foreign` (`ticket_id`);

--
-- Indices de la tabla `asset_manufacturers`
--
ALTER TABLE `asset_manufacturers`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `asset_manufacturers_name_unique` (`name`);

--
-- Indices de la tabla `asset_models`
--
ALTER TABLE `asset_models`
  ADD PRIMARY KEY (`id`),
  ADD KEY `asset_models_manufacturer_id_foreign` (`manufacturer_id`),
  ADD KEY `asset_models_category_id_foreign` (`category_id`);

--
-- Indices de la tabla `automation_logs`
--
ALTER TABLE `automation_logs`
  ADD PRIMARY KEY (`id`),
  ADD KEY `automation_logs_ticket_id_foreign` (`ticket_id`),
  ADD KEY `automation_logs_rule_id_executed_at_index` (`rule_id`,`executed_at`);

--
-- Indices de la tabla `automation_rules`
--
ALTER TABLE `automation_rules`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `business_hours`
--
ALTER TABLE `business_hours`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `business_hours_day_of_week_unique` (`day_of_week`);

--
-- Indices de la tabla `cache`
--
ALTER TABLE `cache`
  ADD PRIMARY KEY (`key`),
  ADD KEY `cache_expiration_index` (`expiration`);

--
-- Indices de la tabla `cache_locks`
--
ALTER TABLE `cache_locks`
  ADD PRIMARY KEY (`key`),
  ADD KEY `cache_locks_expiration_index` (`expiration`);

--
-- Indices de la tabla `configurations`
--
ALTER TABLE `configurations`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `configurations_key_unique` (`key`);

--
-- Indices de la tabla `departments`
--
ALTER TABLE `departments`
  ADD PRIMARY KEY (`id`),
  ADD KEY `departments_parent_id_foreign` (`parent_id`),
  ADD KEY `departments_manager_id_foreign` (`manager_id`);

--
-- Indices de la tabla `failed_jobs`
--
ALTER TABLE `failed_jobs`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `failed_jobs_uuid_unique` (`uuid`);

--
-- Indices de la tabla `jobs`
--
ALTER TABLE `jobs`
  ADD PRIMARY KEY (`id`),
  ADD KEY `jobs_queue_index` (`queue`);

--
-- Indices de la tabla `job_batches`
--
ALTER TABLE `job_batches`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `kb_articles`
--
ALTER TABLE `kb_articles`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `kb_articles_slug_unique` (`slug`),
  ADD KEY `kb_articles_category_id_foreign` (`category_id`),
  ADD KEY `kb_articles_author_id_foreign` (`author_id`);
ALTER TABLE `kb_articles` ADD FULLTEXT KEY `kb_articles_title_excerpt_fulltext` (`title`,`excerpt`);

--
-- Indices de la tabla `kb_categories`
--
ALTER TABLE `kb_categories`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `kb_categories_slug_unique` (`slug`),
  ADD KEY `kb_categories_parent_id_foreign` (`parent_id`);

--
-- Indices de la tabla `kb_votes`
--
ALTER TABLE `kb_votes`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `kb_votes_article_id_user_id_unique` (`article_id`,`user_id`),
  ADD KEY `kb_votes_user_id_foreign` (`user_id`);

--
-- Indices de la tabla `migrations`
--
ALTER TABLE `migrations`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `model_has_permissions`
--
ALTER TABLE `model_has_permissions`
  ADD PRIMARY KEY (`permission_id`,`model_id`,`model_type`),
  ADD KEY `model_has_permissions_model_id_model_type_index` (`model_id`,`model_type`);

--
-- Indices de la tabla `model_has_roles`
--
ALTER TABLE `model_has_roles`
  ADD PRIMARY KEY (`role_id`,`model_id`,`model_type`),
  ADD KEY `model_has_roles_model_id_model_type_index` (`model_id`,`model_type`);

--
-- Indices de la tabla `nexus_notifications`
--
ALTER TABLE `nexus_notifications`
  ADD PRIMARY KEY (`id`),
  ADD KEY `nexus_notifications_user_id_read_at_index` (`user_id`,`read_at`);

--
-- Indices de la tabla `notifications`
--
ALTER TABLE `notifications`
  ADD PRIMARY KEY (`id`),
  ADD KEY `notifications_notifiable_type_notifiable_id_index` (`notifiable_type`,`notifiable_id`);

--
-- Indices de la tabla `password_reset_tokens`
--
ALTER TABLE `password_reset_tokens`
  ADD PRIMARY KEY (`email`);

--
-- Indices de la tabla `permissions`
--
ALTER TABLE `permissions`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `permissions_name_guard_name_unique` (`name`,`guard_name`);

--
-- Indices de la tabla `personal_access_tokens`
--
ALTER TABLE `personal_access_tokens`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `personal_access_tokens_token_unique` (`token`),
  ADD KEY `personal_access_tokens_tokenable_type_tokenable_id_index` (`tokenable_type`,`tokenable_id`),
  ADD KEY `personal_access_tokens_expires_at_index` (`expires_at`);

--
-- Indices de la tabla `reply_templates`
--
ALTER TABLE `reply_templates`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `reply_templates_shortcut_unique` (`shortcut`),
  ADD KEY `reply_templates_category_id_foreign` (`category_id`);

--
-- Indices de la tabla `roles`
--
ALTER TABLE `roles`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `roles_name_guard_name_unique` (`name`,`guard_name`);

--
-- Indices de la tabla `role_has_permissions`
--
ALTER TABLE `role_has_permissions`
  ADD PRIMARY KEY (`permission_id`,`role_id`),
  ADD KEY `role_has_permissions_role_id_foreign` (`role_id`);

--
-- Indices de la tabla `schedules`
--
ALTER TABLE `schedules`
  ADD PRIMARY KEY (`id`),
  ADD KEY `schedules_department_id_foreign` (`department_id`);

--
-- Indices de la tabla `sessions`
--
ALTER TABLE `sessions`
  ADD PRIMARY KEY (`id`),
  ADD KEY `sessions_user_id_index` (`user_id`),
  ADD KEY `sessions_last_activity_index` (`last_activity`);

--
-- Indices de la tabla `software_licenses`
--
ALTER TABLE `software_licenses`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `software_licenses_code_unique` (`code`),
  ADD KEY `software_licenses_department_id_foreign` (`department_id`),
  ADD KEY `software_licenses_status_expiry_date_index` (`status`,`expiry_date`),
  ADD KEY `software_licenses_assigned_to_index` (`assigned_to`);

--
-- Indices de la tabla `system_settings`
--
ALTER TABLE `system_settings`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `system_settings_key_unique` (`key`),
  ADD KEY `system_settings_group_index` (`group`);

--
-- Indices de la tabla `tickets`
--
ALTER TABLE `tickets`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `tickets_number_unique` (`number`),
  ADD KEY `tickets_priority_id_foreign` (`priority_id`),
  ADD KEY `tickets_category_id_foreign` (`category_id`),
  ADD KEY `tickets_type_id_foreign` (`type_id`),
  ADD KEY `tickets_department_id_foreign` (`department_id`),
  ADD KEY `tickets_status_id_priority_id_index` (`status_id`,`priority_id`),
  ADD KEY `tickets_assignee_id_status_id_index` (`assignee_id`,`status_id`),
  ADD KEY `tickets_requester_id_index` (`requester_id`),
  ADD KEY `tickets_asset_id_foreign` (`asset_id`);

--
-- Indices de la tabla `ticket_attachments`
--
ALTER TABLE `ticket_attachments`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ticket_attachments_ticket_id_foreign` (`ticket_id`),
  ADD KEY `ticket_attachments_comment_id_foreign` (`comment_id`),
  ADD KEY `ticket_attachments_user_id_foreign` (`user_id`);

--
-- Indices de la tabla `ticket_categories`
--
ALTER TABLE `ticket_categories`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ticket_categories_parent_id_foreign` (`parent_id`);

--
-- Indices de la tabla `ticket_comments`
--
ALTER TABLE `ticket_comments`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ticket_comments_ticket_id_foreign` (`ticket_id`),
  ADD KEY `ticket_comments_user_id_foreign` (`user_id`);

--
-- Indices de la tabla `ticket_history`
--
ALTER TABLE `ticket_history`
  ADD PRIMARY KEY (`id`),
  ADD KEY `ticket_history_ticket_id_foreign` (`ticket_id`),
  ADD KEY `ticket_history_user_id_foreign` (`user_id`);

--
-- Indices de la tabla `ticket_priorities`
--
ALTER TABLE `ticket_priorities`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `ticket_statuses`
--
ALTER TABLE `ticket_statuses`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `ticket_types`
--
ALTER TABLE `ticket_types`
  ADD PRIMARY KEY (`id`);

--
-- Indices de la tabla `users`
--
ALTER TABLE `users`
  ADD PRIMARY KEY (`id`),
  ADD UNIQUE KEY `users_email_unique` (`email`),
  ADD KEY `users_department_id_foreign` (`department_id`);

--
-- AUTO_INCREMENT de las tablas volcadas
--

--
-- AUTO_INCREMENT de la tabla `activity_log`
--
ALTER TABLE `activity_log`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1181;

--
-- AUTO_INCREMENT de la tabla `agent_groups`
--
ALTER TABLE `agent_groups`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT de la tabla `ai_classifications`
--
ALTER TABLE `ai_classifications`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=257;

--
-- AUTO_INCREMENT de la tabla `ai_kb_drafts`
--
ALTER TABLE `ai_kb_drafts`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=16;

--
-- AUTO_INCREMENT de la tabla `ai_keyword_rules`
--
ALTER TABLE `ai_keyword_rules`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=517;

--
-- AUTO_INCREMENT de la tabla `ai_response_templates`
--
ALTER TABLE `ai_response_templates`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT de la tabla `assets`
--
ALTER TABLE `assets`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=115;

--
-- AUTO_INCREMENT de la tabla `asset_assignments`
--
ALTER TABLE `asset_assignments`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=115;

--
-- AUTO_INCREMENT de la tabla `asset_categories`
--
ALTER TABLE `asset_categories`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=16;

--
-- AUTO_INCREMENT de la tabla `asset_custom_fields`
--
ALTER TABLE `asset_custom_fields`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=26;

--
-- AUTO_INCREMENT de la tabla `asset_field_values`
--
ALTER TABLE `asset_field_values`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `asset_interventions`
--
ALTER TABLE `asset_interventions`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT de la tabla `asset_manufacturers`
--
ALTER TABLE `asset_manufacturers`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11;

--
-- AUTO_INCREMENT de la tabla `asset_models`
--
ALTER TABLE `asset_models`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `automation_logs`
--
ALTER TABLE `automation_logs`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `automation_rules`
--
ALTER TABLE `automation_rules`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT de la tabla `business_hours`
--
ALTER TABLE `business_hours`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=8;

--
-- AUTO_INCREMENT de la tabla `configurations`
--
ALTER TABLE `configurations`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=25;

--
-- AUTO_INCREMENT de la tabla `departments`
--
ALTER TABLE `departments`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT de la tabla `failed_jobs`
--
ALTER TABLE `failed_jobs`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `jobs`
--
ALTER TABLE `jobs`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `kb_articles`
--
ALTER TABLE `kb_articles`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT de la tabla `kb_categories`
--
ALTER TABLE `kb_categories`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=7;

--
-- AUTO_INCREMENT de la tabla `kb_votes`
--
ALTER TABLE `kb_votes`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT de la tabla `migrations`
--
ALTER TABLE `migrations`
  MODIFY `id` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=49;

--
-- AUTO_INCREMENT de la tabla `nexus_notifications`
--
ALTER TABLE `nexus_notifications`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1582;

--
-- AUTO_INCREMENT de la tabla `permissions`
--
ALTER TABLE `permissions`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=30;

--
-- AUTO_INCREMENT de la tabla `personal_access_tokens`
--
ALTER TABLE `personal_access_tokens`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `reply_templates`
--
ALTER TABLE `reply_templates`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT de la tabla `roles`
--
ALTER TABLE `roles`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=10;

--
-- AUTO_INCREMENT de la tabla `schedules`
--
ALTER TABLE `schedules`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT de la tabla `software_licenses`
--
ALTER TABLE `software_licenses`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT de la tabla `system_settings`
--
ALTER TABLE `system_settings`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=11;

--
-- AUTO_INCREMENT de la tabla `tickets`
--
ALTER TABLE `tickets`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=257;

--
-- AUTO_INCREMENT de la tabla `ticket_attachments`
--
ALTER TABLE `ticket_attachments`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=71;

--
-- AUTO_INCREMENT de la tabla `ticket_categories`
--
ALTER TABLE `ticket_categories`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=26;

--
-- AUTO_INCREMENT de la tabla `ticket_comments`
--
ALTER TABLE `ticket_comments`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=294;

--
-- AUTO_INCREMENT de la tabla `ticket_history`
--
ALTER TABLE `ticket_history`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1028;

--
-- AUTO_INCREMENT de la tabla `ticket_priorities`
--
ALTER TABLE `ticket_priorities`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=5;

--
-- AUTO_INCREMENT de la tabla `ticket_statuses`
--
ALTER TABLE `ticket_statuses`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=8;

--
-- AUTO_INCREMENT de la tabla `ticket_types`
--
ALTER TABLE `ticket_types`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT de la tabla `users`
--
ALTER TABLE `users`
  MODIFY `id` bigint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=41;

--
-- Restricciones para tablas volcadas
--

--
-- Filtros para la tabla `agent_group_user`
--
ALTER TABLE `agent_group_user`
  ADD CONSTRAINT `agent_group_user_agent_group_id_foreign` FOREIGN KEY (`agent_group_id`) REFERENCES `agent_groups` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `agent_group_user_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `ai_classifications`
--
ALTER TABLE `ai_classifications`
  ADD CONSTRAINT `ai_classifications_suggested_category_id_foreign` FOREIGN KEY (`suggested_category_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `ai_classifications_suggested_priority_id_foreign` FOREIGN KEY (`suggested_priority_id`) REFERENCES `ticket_priorities` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `ai_classifications_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `ai_kb_drafts`
--
ALTER TABLE `ai_kb_drafts`
  ADD CONSTRAINT `ai_kb_drafts_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `kb_categories` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `ai_kb_drafts_published_article_id_foreign` FOREIGN KEY (`published_article_id`) REFERENCES `kb_articles` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `ai_kb_drafts_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `ai_response_templates`
--
ALTER TABLE `ai_response_templates`
  ADD CONSTRAINT `ai_response_templates_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `assets`
--
ALTER TABLE `assets`
  ADD CONSTRAINT `assets_assigned_to_foreign` FOREIGN KEY (`assigned_to`) REFERENCES `users` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `assets_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `asset_categories` (`id`),
  ADD CONSTRAINT `assets_department_id_foreign` FOREIGN KEY (`department_id`) REFERENCES `departments` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `assets_model_id_foreign` FOREIGN KEY (`model_id`) REFERENCES `asset_models` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `fk_assets_parent` FOREIGN KEY (`parent_asset_id`) REFERENCES `assets` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `asset_assignments`
--
ALTER TABLE `asset_assignments`
  ADD CONSTRAINT `asset_assignments_asset_id_foreign` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `asset_assignments_assigned_by_foreign` FOREIGN KEY (`assigned_by`) REFERENCES `users` (`id`),
  ADD CONSTRAINT `asset_assignments_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `asset_custom_fields`
--
ALTER TABLE `asset_custom_fields`
  ADD CONSTRAINT `asset_custom_fields_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `asset_categories` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `asset_field_values`
--
ALTER TABLE `asset_field_values`
  ADD CONSTRAINT `asset_field_values_asset_id_foreign` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `asset_field_values_field_id_foreign` FOREIGN KEY (`field_id`) REFERENCES `asset_custom_fields` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `asset_interventions`
--
ALTER TABLE `asset_interventions`
  ADD CONSTRAINT `asset_interventions_asset_id_foreign` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `asset_interventions_technician_id_foreign` FOREIGN KEY (`technician_id`) REFERENCES `users` (`id`),
  ADD CONSTRAINT `asset_interventions_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `asset_models`
--
ALTER TABLE `asset_models`
  ADD CONSTRAINT `asset_models_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `asset_categories` (`id`),
  ADD CONSTRAINT `asset_models_manufacturer_id_foreign` FOREIGN KEY (`manufacturer_id`) REFERENCES `asset_manufacturers` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `automation_logs`
--
ALTER TABLE `automation_logs`
  ADD CONSTRAINT `automation_logs_rule_id_foreign` FOREIGN KEY (`rule_id`) REFERENCES `automation_rules` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `automation_logs_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `departments`
--
ALTER TABLE `departments`
  ADD CONSTRAINT `departments_manager_id_foreign` FOREIGN KEY (`manager_id`) REFERENCES `users` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `departments_parent_id_foreign` FOREIGN KEY (`parent_id`) REFERENCES `departments` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `kb_articles`
--
ALTER TABLE `kb_articles`
  ADD CONSTRAINT `kb_articles_author_id_foreign` FOREIGN KEY (`author_id`) REFERENCES `users` (`id`),
  ADD CONSTRAINT `kb_articles_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `kb_categories` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `kb_categories`
--
ALTER TABLE `kb_categories`
  ADD CONSTRAINT `kb_categories_parent_id_foreign` FOREIGN KEY (`parent_id`) REFERENCES `kb_categories` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `kb_votes`
--
ALTER TABLE `kb_votes`
  ADD CONSTRAINT `kb_votes_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `kb_articles` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `kb_votes_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `model_has_permissions`
--
ALTER TABLE `model_has_permissions`
  ADD CONSTRAINT `model_has_permissions_permission_id_foreign` FOREIGN KEY (`permission_id`) REFERENCES `permissions` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `model_has_roles`
--
ALTER TABLE `model_has_roles`
  ADD CONSTRAINT `model_has_roles_role_id_foreign` FOREIGN KEY (`role_id`) REFERENCES `roles` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `nexus_notifications`
--
ALTER TABLE `nexus_notifications`
  ADD CONSTRAINT `nexus_notifications_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `reply_templates`
--
ALTER TABLE `reply_templates`
  ADD CONSTRAINT `reply_templates_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `role_has_permissions`
--
ALTER TABLE `role_has_permissions`
  ADD CONSTRAINT `role_has_permissions_permission_id_foreign` FOREIGN KEY (`permission_id`) REFERENCES `permissions` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `role_has_permissions_role_id_foreign` FOREIGN KEY (`role_id`) REFERENCES `roles` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `schedules`
--
ALTER TABLE `schedules`
  ADD CONSTRAINT `schedules_department_id_foreign` FOREIGN KEY (`department_id`) REFERENCES `departments` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `software_licenses`
--
ALTER TABLE `software_licenses`
  ADD CONSTRAINT `software_licenses_assigned_to_foreign` FOREIGN KEY (`assigned_to`) REFERENCES `users` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `software_licenses_department_id_foreign` FOREIGN KEY (`department_id`) REFERENCES `departments` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `tickets`
--
ALTER TABLE `tickets`
  ADD CONSTRAINT `tickets_asset_id_foreign` FOREIGN KEY (`asset_id`) REFERENCES `assets` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `tickets_assignee_id_foreign` FOREIGN KEY (`assignee_id`) REFERENCES `users` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `tickets_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `tickets_department_id_foreign` FOREIGN KEY (`department_id`) REFERENCES `departments` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `tickets_priority_id_foreign` FOREIGN KEY (`priority_id`) REFERENCES `ticket_priorities` (`id`),
  ADD CONSTRAINT `tickets_requester_id_foreign` FOREIGN KEY (`requester_id`) REFERENCES `users` (`id`),
  ADD CONSTRAINT `tickets_status_id_foreign` FOREIGN KEY (`status_id`) REFERENCES `ticket_statuses` (`id`),
  ADD CONSTRAINT `tickets_type_id_foreign` FOREIGN KEY (`type_id`) REFERENCES `ticket_types` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `ticket_attachments`
--
ALTER TABLE `ticket_attachments`
  ADD CONSTRAINT `ticket_attachments_comment_id_foreign` FOREIGN KEY (`comment_id`) REFERENCES `ticket_comments` (`id`) ON DELETE SET NULL,
  ADD CONSTRAINT `ticket_attachments_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `ticket_attachments_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `ticket_categories`
--
ALTER TABLE `ticket_categories`
  ADD CONSTRAINT `ticket_categories_parent_id_foreign` FOREIGN KEY (`parent_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `ticket_comments`
--
ALTER TABLE `ticket_comments`
  ADD CONSTRAINT `ticket_comments_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `ticket_comments_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE CASCADE;

--
-- Filtros para la tabla `ticket_history`
--
ALTER TABLE `ticket_history`
  ADD CONSTRAINT `ticket_history_ticket_id_foreign` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON DELETE CASCADE,
  ADD CONSTRAINT `ticket_history_user_id_foreign` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE SET NULL;

--
-- Filtros para la tabla `users`
--
ALTER TABLE `users`
  ADD CONSTRAINT `users_department_id_foreign` FOREIGN KEY (`department_id`) REFERENCES `departments` (`id`) ON DELETE SET NULL;
--
-- Base de datos: `evolucionamos_fycls_servicedesk`
--
CREATE DATABASE IF NOT EXISTS `evolucionamos_fycls_servicedesk` DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_0900_ai_ci;
USE `evolucionamos_fycls_servicedesk`;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `activity_log`
--

CREATE TABLE `activity_log` (
  `id` bigint UNSIGNED NOT NULL,
  `log_name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `description` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `subject_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `event` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `subject_id` bigint UNSIGNED DEFAULT NULL,
  `causer_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `causer_id` bigint UNSIGNED DEFAULT NULL,
  `properties` json DEFAULT NULL,
  `batch_uuid` char(36) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `activity_log`
--

INSERT INTO `activity_log` (`id`, `log_name`, `description`, `subject_type`, `event`, `subject_id`, `causer_type`, `causer_id`, `properties`, `batch_uuid`, `created_at`, `updated_at`) VALUES
(179, 'default', 'Usuario Administrador Fycls actualizado', 'App\\Models\\User', 'updated', 41, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-01 23:13:53', '2026-05-01 23:13:53'),
(180, 'default', 'Ticket TKT-0001: created', 'App\\Models\\Ticket', 'created', 33, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Falla de acceso al correo\", \"status_id\": 1, \"assignee_id\": 42, \"priority_id\": 2}}', NULL, '2026-05-01 23:19:09', '2026-05-01 23:19:09'),
(181, 'default', 'Ticket TKT-0001: updated', 'App\\Models\\Ticket', 'updated', 33, 'App\\Models\\User', 41, '{\"old\": {\"status_id\": 1}, \"attributes\": {\"status_id\": 3}}', NULL, '2026-05-01 23:19:28', '2026-05-01 23:19:28'),
(182, 'default', 'Usuario Agente Fycls actualizado', 'App\\Models\\User', 'updated', 42, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-02 09:23:09', '2026-05-02 09:23:09'),
(183, 'default', 'Usuario Usuario Gessig actualizado', 'App\\Models\\User', 'updated', 44, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-02 09:25:33', '2026-05-02 09:25:33'),
(184, 'default', 'Empresa Trexdi updated', 'App\\Models\\Company', 'updated', 4, 'App\\Models\\User', 41, '{\"old\": {\"primary_color\": \"#dc2626\"}, \"attributes\": {\"primary_color\": \"#dadd2c\"}}', NULL, '2026-05-05 15:08:17', '2026-05-05 15:08:17'),
(185, 'default', 'Categoría Hardware: created', 'App\\Models\\TicketCategory', 'created', 26, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Hardware\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(186, 'default', 'Categoría Software: created', 'App\\Models\\TicketCategory', 'created', 27, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Software\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(187, 'default', 'Categoría Correo: created', 'App\\Models\\TicketCategory', 'created', 28, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Correo\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(188, 'default', 'Categoría Red / Internet: created', 'App\\Models\\TicketCategory', 'created', 29, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Red / Internet\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(189, 'default', 'Categoría Cuentas / Acceso: created', 'App\\Models\\TicketCategory', 'created', 30, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Cuentas / Acceso\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(190, 'default', 'Categoría Impresoras: created', 'App\\Models\\TicketCategory', 'created', 31, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Impresoras\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(191, 'default', 'Categoría Telefonía: created', 'App\\Models\\TicketCategory', 'created', 32, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Telefonía\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(192, 'default', 'Categoría Solicitudes: created', 'App\\Models\\TicketCategory', 'created', 33, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Solicitudes\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(193, 'default', 'Categoría General: created', 'App\\Models\\TicketCategory', 'created', 34, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"General\", \"active\": true}}', NULL, '2026-05-05 15:08:45', '2026-05-05 15:08:45'),
(381, 'default', 'Usuario Diana Paola Cortes Torres creado', 'App\\Models\\User', 'created', 247, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Paola Cortes Torres\", \"email\": \"diana.paola.cortes.torres@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:24', '2026-05-05 17:25:24'),
(382, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 248, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:25', '2026-05-05 17:25:25'),
(383, 'default', 'Usuario Leemei Katherinne Castiblanco Canon creado', 'App\\Models\\User', 'created', 249, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leemei Katherinne Castiblanco Canon\", \"email\": \"leemei.katherinne.castiblanco.canon@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:25', '2026-05-05 17:25:25'),
(384, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 250, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:25', '2026-05-05 17:25:25'),
(385, 'default', 'Ticket TKT-0002: created', 'App\\Models\\Ticket', 'created', 92, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"revision impresora\", \"status_id\": 6, \"assignee_id\": 250, \"priority_id\": 3}}', NULL, '2026-05-05 17:25:25', '2026-05-05 17:25:25'),
(386, 'default', 'Usuario Leemei Katherinne Castiblanco Canon creado', 'App\\Models\\User', 'created', 251, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leemei Katherinne Castiblanco Canon\", \"email\": \"leemei.katherinne.castiblanco.canon2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(387, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 252, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(388, 'default', 'Ticket TKT-0003: created', 'App\\Models\\Ticket', 'created', 93, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"revisión forticlient\", \"status_id\": 6, \"assignee_id\": 252, \"priority_id\": 2}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(389, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 253, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(390, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 254, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas4@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(391, 'default', 'Ticket TKT-0004: created', 'App\\Models\\Ticket', 'created', 94, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo acceder a mi escritorio remoto\", \"status_id\": 6, \"assignee_id\": 254, \"priority_id\": 1}}', NULL, '2026-05-05 17:25:26', '2026-05-05 17:25:26'),
(392, 'default', 'Usuario Fary Maryury Gomez Alape creado', 'App\\Models\\User', 'created', 255, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Fary Maryury Gomez Alape\", \"email\": \"fary.maryury.gomez.alape@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(393, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 256, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas5@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(394, 'default', 'Ticket TKT-0005: created', 'App\\Models\\Ticket', 'created', 95, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Bloquear en Linix el campo de Fecha de Nacimiento.\", \"status_id\": 6, \"assignee_id\": 256, \"priority_id\": 2}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(395, 'default', 'Usuario Jennifer Tatiana Saray Mayorga creado', 'App\\Models\\User', 'created', 257, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Jennifer Tatiana Saray Mayorga\", \"email\": \"jennifer.tatiana.saray.mayorga@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(396, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 258, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas6@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(397, 'default', 'Ticket TKT-0006: created', 'App\\Models\\Ticket', 'created', 96, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"En la pagina no aparece los certificados para declarar del año 2025\", \"status_id\": 6, \"assignee_id\": 258, \"priority_id\": 3}}', NULL, '2026-05-05 17:25:27', '2026-05-05 17:25:27'),
(398, 'default', 'Usuario Jennifer Tatiana Saray Mayorga creado', 'App\\Models\\User', 'created', 259, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Jennifer Tatiana Saray Mayorga\", \"email\": \"jennifer.tatiana.saray.mayorga2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(399, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 260, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas7@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(400, 'default', 'Ticket TKT-0007: created', 'App\\Models\\Ticket', 'created', 97, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Permisos para caja al Usuario de Mallerly Castañeda\", \"status_id\": 6, \"assignee_id\": 260, \"priority_id\": 3}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(401, 'default', 'Usuario Wilmer Humberto Rodriguez Moreno creado', 'App\\Models\\User', 'created', 261, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Wilmer Humberto Rodriguez Moreno\", \"email\": \"wilmer.humberto.rodriguez.moreno@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(402, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 262, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(403, 'default', 'Ticket TKT-0008: created', 'App\\Models\\Ticket', 'created', 98, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"no aparece en la pagina de Fedef opcion consulta de saldos los aportes a la poliza funeraria\", \"status_id\": 3, \"assignee_id\": 262, \"priority_id\": 1}}', NULL, '2026-05-05 17:25:28', '2026-05-05 17:25:28'),
(404, 'default', 'Usuario Yoi Rocio Buitrago Marin creado', 'App\\Models\\User', 'created', 263, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Yoi Rocio Buitrago Marin\", \"email\": \"yoi.rocio.buitrago.marin@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(405, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 264, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas8@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(406, 'default', 'Ticket TKT-0009: created', 'App\\Models\\Ticket', 'created', 99, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Prueba\", \"status_id\": 6, \"assignee_id\": 264, \"priority_id\": 1}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(407, 'default', 'Usuario Alexandra Martinez Rodriguez creado', 'App\\Models\\User', 'created', 265, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Alexandra Martinez Rodriguez\", \"email\": \"alexandra.martinez.rodriguez@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(408, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 266, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(409, 'default', 'Ticket TKT-0010: created', 'App\\Models\\Ticket', 'created', 100, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No sirve el scanner\", \"status_id\": 6, \"assignee_id\": 266, \"priority_id\": 2}}', NULL, '2026-05-05 17:25:29', '2026-05-05 17:25:29'),
(587, 'default', 'Usuario Diana Paola Cortes Torres creado', 'App\\Models\\User', 'created', 385, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Paola Cortes Torres\", \"email\": \"diana.paola.cortes.torres2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(588, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 386, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas9@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(589, 'default', 'Ticket TKT-0001: created', 'App\\Models\\Ticket', 'created', 160, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo imprimir por ninguna d las dos impresoras.\", \"status_id\": 6, \"assignee_id\": 386, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(590, 'default', 'Usuario Viviana Alejandra Hernandez Soler creado', 'App\\Models\\User', 'created', 387, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Viviana Alejandra Hernandez Soler\", \"email\": \"viviana.alejandra.hernandez.soler@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(591, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 388, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas10@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(592, 'default', 'Ticket TKT-0011: created', 'App\\Models\\Ticket', 'created', 161, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No se puede conectar al fortinclient desde casa\", \"status_id\": 6, \"assignee_id\": 388, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:06', '2026-05-05 17:59:06'),
(593, 'default', 'Usuario Jenny Alexandra Paez Rodriguez creado', 'App\\Models\\User', 'created', 389, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Jenny Alexandra Paez Rodriguez\", \"email\": \"jenny.alexandra.paez.rodriguez@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(594, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 390, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(595, 'default', 'Ticket TKT-0012: created', 'App\\Models\\Ticket', 'created', 162, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revision Impresora\", \"status_id\": 6, \"assignee_id\": 390, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(596, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 391, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(597, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 392, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez4@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(598, 'default', 'Ticket TKT-0013: created', 'App\\Models\\Ticket', 'created', 163, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo imprimir\", \"status_id\": 6, \"assignee_id\": 392, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:07', '2026-05-05 17:59:07'),
(599, 'default', 'Usuario Alexandra Martinez Rodriguez creado', 'App\\Models\\User', 'created', 393, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Alexandra Martinez Rodriguez\", \"email\": \"alexandra.martinez.rodriguez2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(600, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 394, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez5@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(601, 'default', 'Ticket TKT-0014: created', 'App\\Models\\Ticket', 'created', 164, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"el digiturno no tiene papel\", \"status_id\": 6, \"assignee_id\": 394, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(602, 'default', 'Usuario Wilmer Humberto Rodriguez Moreno creado', 'App\\Models\\User', 'created', 395, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Wilmer Humberto Rodriguez Moreno\", \"email\": \"wilmer.humberto.rodriguez.moreno2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(603, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 396, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez6@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(604, 'default', 'Ticket TKT-0015: created', 'App\\Models\\Ticket', 'created', 165, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"kiosco no arroja tiquete\", \"status_id\": 6, \"assignee_id\": 396, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:08', '2026-05-05 17:59:08'),
(605, 'default', 'Usuario Karen Andrea Gaitan Contreras creado', 'App\\Models\\User', 'created', 397, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Karen Andrea Gaitan Contreras\", \"email\": \"karen.andrea.gaitan.contreras@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(606, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 398, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas11@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(607, 'default', 'Ticket TKT-0016: created', 'App\\Models\\Ticket', 'created', 166, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"no funciona el teléfono 3cx\", \"status_id\": 6, \"assignee_id\": 398, \"priority_id\": 1}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(608, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 399, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(609, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 400, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas12@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(610, 'default', 'Ticket TKT-0017: created', 'App\\Models\\Ticket', 'created', 167, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No  me deja consultar en CERTIHUELLA\", \"status_id\": 6, \"assignee_id\": 400, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:09', '2026-05-05 17:59:09'),
(611, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 401, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(612, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 402, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas13@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(613, 'default', 'Ticket TKT-0018: created', 'App\\Models\\Ticket', 'created', 168, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Impresión Linix\", \"status_id\": 6, \"assignee_id\": 402, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(614, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 403, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes4@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(615, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 404, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas14@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(616, 'default', 'Ticket TKT-0019: created', 'App\\Models\\Ticket', 'created', 169, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No salen las llamadas\", \"status_id\": 6, \"assignee_id\": 404, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:10', '2026-05-05 17:59:10'),
(617, 'default', 'Usuario Leydi Patricia Carrillo Uribe creado', 'App\\Models\\User', 'created', 405, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leydi Patricia Carrillo Uribe\", \"email\": \"leydi.patricia.carrillo.uribe@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:11', '2026-05-05 17:59:11'),
(618, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 406, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas15@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:11', '2026-05-05 17:59:11'),
(619, 'default', 'Ticket TKT-0020: created', 'App\\Models\\Ticket', 'created', 170, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error lector de validación de identidad\", \"status_id\": 6, \"assignee_id\": 406, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:11', '2026-05-05 17:59:11'),
(620, 'default', 'Usuario Jennifer Tatiana Saray Mayorga creado', 'App\\Models\\User', 'created', 407, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Jennifer Tatiana Saray Mayorga\", \"email\": \"jennifer.tatiana.saray.mayorga3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:11', '2026-05-05 17:59:11'),
(621, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 408, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas16@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:11', '2026-05-05 17:59:11'),
(622, 'default', 'Ticket TKT-0021: created', 'App\\Models\\Ticket', 'created', 171, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No me deja imprimir documentos\", \"status_id\": 6, \"assignee_id\": 408, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:12', '2026-05-05 17:59:12'),
(623, 'default', 'Usuario Monica Patricia Juyo Cardenas creado', 'App\\Models\\User', 'created', 409, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Patricia Juyo Cardenas\", \"email\": \"monica.patricia.juyo.cardenas@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:12', '2026-05-05 17:59:12'),
(624, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 410, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas17@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:12', '2026-05-05 17:59:12'),
(625, 'default', 'Ticket TKT-0022: created', 'App\\Models\\Ticket', 'created', 172, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Permisos Linix\", \"status_id\": 6, \"assignee_id\": 410, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:12', '2026-05-05 17:59:12'),
(626, 'default', 'Usuario Erika Yiseth Marin Guillen creado', 'App\\Models\\User', 'created', 411, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Erika Yiseth Marin Guillen\", \"email\": \"erika.yiseth.marin.guillen@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:12', '2026-05-05 17:59:12'),
(627, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 412, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas18@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(628, 'default', 'Ticket TKT-0023: created', 'App\\Models\\Ticket', 'created', 173, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No me permitía ingresar al Forticlient, no me cargaba correo, Chatbot, Coplix\", \"status_id\": 6, \"assignee_id\": 412, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(629, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 413, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(630, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 414, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas19@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(631, 'default', 'Ticket TKT-0024: created', 'App\\Models\\Ticket', 'created', 174, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"EL PC CON USUARIO SOPORTE 5 NO COJE EL INTERNET\", \"status_id\": 6, \"assignee_id\": 414, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(632, 'default', 'Usuario Karen Andrea Gaitan Contreras creado', 'App\\Models\\User', 'created', 415, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Karen Andrea Gaitan Contreras\", \"email\": \"karen.andrea.gaitan.contreras2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:13', '2026-05-05 17:59:13'),
(633, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 416, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas20@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(634, 'default', 'Ticket TKT-0025: created', 'App\\Models\\Ticket', 'created', 175, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"no puedo imprimir\", \"status_id\": 6, \"assignee_id\": 416, \"priority_id\": 1}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(635, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 417, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(636, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 418, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas21@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(637, 'default', 'Ticket TKT-0026: created', 'App\\Models\\Ticket', 'created', 176, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No me quiere abrir los archivos en PDF\", \"status_id\": 6, \"assignee_id\": 418, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(638, 'default', 'Usuario Yoi Rocio Buitrago Marin creado', 'App\\Models\\User', 'created', 419, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Yoi Rocio Buitrago Marin\", \"email\": \"yoi.rocio.buitrago.marin2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:14', '2026-05-05 17:59:14'),
(639, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 420, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas22@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(640, 'default', 'Ticket TKT-0027: created', 'App\\Models\\Ticket', 'created', 177, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"FALLAS EN LECTURA DACTILAR DE REGITRADURIA\", \"status_id\": 6, \"assignee_id\": 420, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(641, 'default', 'Usuario Monica Patricia Juyo Cardenas creado', 'App\\Models\\User', 'created', 421, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Patricia Juyo Cardenas\", \"email\": \"monica.patricia.juyo.cardenas2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(642, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 422, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas23@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(643, 'default', 'Ticket TKT-0028: created', 'App\\Models\\Ticket', 'created', 178, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Que no me llegue  mi carpeta de entrada del correo electrónico ninguna notificación de WM\", \"status_id\": 6, \"assignee_id\": 422, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(644, 'default', 'Usuario Durley Jasbleidy Rey Rojas creado', 'App\\Models\\User', 'created', 423, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Durley Jasbleidy Rey Rojas\", \"email\": \"durley.jasbleidy.rey.rojas@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:15', '2026-05-05 17:59:15'),
(645, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 424, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas24@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(646, 'default', 'Ticket TKT-0029: created', 'App\\Models\\Ticket', 'created', 179, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error en el lector de validaciòn de identidad\", \"status_id\": 4, \"assignee_id\": 424, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(647, 'default', 'Usuario Wilmer Humberto Rodriguez Moreno creado', 'App\\Models\\User', 'created', 425, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Wilmer Humberto Rodriguez Moreno\", \"email\": \"wilmer.humberto.rodriguez.moreno3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(648, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 426, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas25@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(649, 'default', 'Ticket TKT-0030: created', 'App\\Models\\Ticket', 'created', 180, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Las impresiones están saliendo recortadas\", \"status_id\": 6, \"assignee_id\": 426, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(650, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 427, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez7@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:16', '2026-05-05 17:59:16'),
(651, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 428, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas26@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(652, 'default', 'Ticket TKT-0031: created', 'App\\Models\\Ticket', 'created', 181, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revisión de Caso FATCA y CRS\", \"status_id\": 6, \"assignee_id\": 428, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(653, 'default', 'Usuario Viviana Alejandra Hernandez Soler creado', 'App\\Models\\User', 'created', 429, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Viviana Alejandra Hernandez Soler\", \"email\": \"viviana.alejandra.hernandez.soler2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(654, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 430, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas27@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(655, 'default', 'Ticket TKT-0032: created', 'App\\Models\\Ticket', 'created', 182, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"En linix en la fecha de nacimiento no me deja cambiar la fecha\", \"status_id\": 6, \"assignee_id\": 430, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(656, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 431, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes5@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:17', '2026-05-05 17:59:17'),
(657, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 432, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas28@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(658, 'default', 'Ticket TKT-0033: created', 'App\\Models\\Ticket', 'created', 183, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo acceder al escritorio remoto\", \"status_id\": 6, \"assignee_id\": 432, \"priority_id\": 4}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(659, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 433, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez4@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(660, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 434, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas29@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(661, 'default', 'Ticket TKT-0034: created', 'App\\Models\\Ticket', 'created', 184, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo recibir ni enviar en mí correo\", \"status_id\": 6, \"assignee_id\": 434, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(662, 'default', 'Usuario Jenny Alexandra Paez Rodriguez creado', 'App\\Models\\User', 'created', 435, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Jenny Alexandra Paez Rodriguez\", \"email\": \"jenny.alexandra.paez.rodriguez2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:18', '2026-05-05 17:59:18'),
(663, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 436, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas30@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:19', '2026-05-05 17:59:19'),
(664, 'default', 'Ticket TKT-0035: created', 'App\\Models\\Ticket', 'created', 185, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No tengo correo\", \"status_id\": 6, \"assignee_id\": 436, \"priority_id\": 1}}', NULL, '2026-05-05 17:59:19', '2026-05-05 17:59:19'),
(665, 'default', 'Usuario Leydi Patricia Carrillo Uribe creado', 'App\\Models\\User', 'created', 437, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leydi Patricia Carrillo Uribe\", \"email\": \"leydi.patricia.carrillo.uribe2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:19', '2026-05-05 17:59:19'),
(666, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 438, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas31@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:19', '2026-05-05 17:59:19'),
(667, 'default', 'Ticket TKT-0036: created', 'App\\Models\\Ticket', 'created', 186, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicitud de usuario y clave para acceder el remoto\", \"status_id\": 6, \"assignee_id\": 438, \"priority_id\": 1}}', NULL, '2026-05-05 17:59:19', '2026-05-05 17:59:19'),
(668, 'default', 'Usuario Durley Jasbleidy Rey Rojas creado', 'App\\Models\\User', 'created', 439, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Durley Jasbleidy Rey Rojas\", \"email\": \"durley.jasbleidy.rey.rojas2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(669, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 440, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas32@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(670, 'default', 'Ticket TKT-0037: created', 'App\\Models\\Ticket', 'created', 187, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error en impresiòn\", \"status_id\": 6, \"assignee_id\": 440, \"priority_id\": 4}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(671, 'default', 'Usuario Diana Gabriela Diaz Melo creado', 'App\\Models\\User', 'created', 441, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Gabriela Diaz Melo\", \"email\": \"diana.gabriela.diaz.melo@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(672, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 442, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas33@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(673, 'default', 'Ticket TKT-0038: created', 'App\\Models\\Ticket', 'created', 188, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No funciona WorkManager.\", \"status_id\": 6, \"assignee_id\": 442, \"priority_id\": 4}}', NULL, '2026-05-05 17:59:20', '2026-05-05 17:59:20'),
(674, 'default', 'Usuario Durley Jasbleidy Rey Rojas creado', 'App\\Models\\User', 'created', 443, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Durley Jasbleidy Rey Rojas\", \"email\": \"durley.jasbleidy.rey.rojas3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(675, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 444, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas34@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(676, 'default', 'Ticket TKT-0039: created', 'App\\Models\\Ticket', 'created', 189, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"FECHA DE NACIMIENTO\", \"status_id\": 6, \"assignee_id\": 444, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(677, 'default', 'Usuario Leemei Katherinne Castiblanco Canon creado', 'App\\Models\\User', 'created', 445, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leemei Katherinne Castiblanco Canon\", \"email\": \"leemei.katherinne.castiblanco.canon3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(678, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 446, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas35@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(679, 'default', 'Ticket TKT-0040: created', 'App\\Models\\Ticket', 'created', 190, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"CORRECCION FECHA DE NACIMIENTO\", \"status_id\": 6, \"assignee_id\": 446, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:21', '2026-05-05 17:59:21'),
(680, 'default', 'Usuario Blanca Mildred Garzon Abril creado', 'App\\Models\\User', 'created', 447, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Blanca Mildred Garzon Abril\", \"email\": \"blanca.mildred.garzon.abril@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(681, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 448, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas36@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(682, 'default', 'Ticket TKT-0041: created', 'App\\Models\\Ticket', 'created', 191, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"SCANER\", \"status_id\": 6, \"assignee_id\": 448, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(683, 'default', 'Usuario Paula Andrea Bermudez Gonzalez creado', 'App\\Models\\User', 'created', 449, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paula Andrea Bermudez Gonzalez\", \"email\": \"paula.andrea.bermudez.gonzalez@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(684, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 450, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas37@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(685, 'default', 'Ticket TKT-0042: created', 'App\\Models\\Ticket', 'created', 192, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Impresora en remoto\", \"status_id\": 6, \"assignee_id\": 450, \"priority_id\": 1}}', NULL, '2026-05-05 17:59:22', '2026-05-05 17:59:22'),
(686, 'default', 'Usuario Diana Paola Cortes Torres creado', 'App\\Models\\User', 'created', 451, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Paola Cortes Torres\", \"email\": \"diana.paola.cortes.torres3@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(687, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 452, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas38@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(688, 'default', 'Ticket TKT-0043: created', 'App\\Models\\Ticket', 'created', 193, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No puedo imprimir... No deberias cerrar el caso sin resolverlo.\", \"status_id\": 6, \"assignee_id\": 452, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(689, 'default', 'Usuario Leemei Katherinne Castiblanco Canon creado', 'App\\Models\\User', 'created', 453, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Leemei Katherinne Castiblanco Canon\", \"email\": \"leemei.katherinne.castiblanco.canon4@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(690, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 454, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas39@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(691, 'default', 'Ticket TKT-0044: created', 'App\\Models\\Ticket', 'created', 194, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"REVISION IMPRESORA\", \"status_id\": 6, \"assignee_id\": 454, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:23', '2026-05-05 17:59:23'),
(692, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 455, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez5@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24');
INSERT INTO `activity_log` (`id`, `log_name`, `description`, `subject_type`, `event`, `subject_id`, `causer_type`, `causer_id`, `properties`, `batch_uuid`, `created_at`, `updated_at`) VALUES
(693, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 456, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas40@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24'),
(694, 'default', 'Ticket TKT-0045: created', 'App\\Models\\Ticket', 'created', 195, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito un portatil para trabajar en casa\", \"status_id\": 6, \"assignee_id\": 456, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24'),
(695, 'default', 'Usuario Diana Maria Medina Gomez creado', 'App\\Models\\User', 'created', 457, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Maria Medina Gomez\", \"email\": \"diana.maria.medina.gomez6@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24'),
(696, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 458, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas41@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24'),
(697, 'default', 'Ticket TKT-0046: created', 'App\\Models\\Ticket', 'created', 196, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No tengo acceso a las carpetas en red\", \"status_id\": 6, \"assignee_id\": 458, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:24', '2026-05-05 17:59:24'),
(698, 'default', 'Usuario Diana Katerin Pascagaza Mora creado', 'App\\Models\\User', 'created', 459, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Katerin Pascagaza Mora\", \"email\": \"diana.katerin.pascagaza.mora@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:25', '2026-05-05 17:59:25'),
(699, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 460, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas42@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:25', '2026-05-05 17:59:25'),
(700, 'default', 'Ticket TKT-0047: created', 'App\\Models\\Ticket', 'created', 197, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No tengo conexión a Linix\", \"status_id\": 6, \"assignee_id\": 460, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:25', '2026-05-05 17:59:25'),
(701, 'default', 'Usuario Nicole Camila Cortes creado', 'App\\Models\\User', 'created', 461, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Nicole Camila Cortes\", \"email\": \"nicole.camila.cortes6@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:25', '2026-05-05 17:59:25'),
(702, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 462, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas43@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(703, 'default', 'Ticket TKT-0048: created', 'App\\Models\\Ticket', 'created', 198, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No me funciona el remoto\", \"status_id\": 6, \"assignee_id\": 462, \"priority_id\": 3}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(704, 'default', 'Usuario Diana Katerin Pascagaza Mora creado', 'App\\Models\\User', 'created', 463, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diana Katerin Pascagaza Mora\", \"email\": \"diana.katerin.pascagaza.mora2@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(705, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 464, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas44@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(706, 'default', 'Ticket TKT-0049: created', 'App\\Models\\Ticket', 'created', 199, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No llegan notificaciones de WM\", \"status_id\": 6, \"assignee_id\": 464, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(707, 'default', 'Usuario Brayan Steven Suaza Hernández creado', 'App\\Models\\User', 'created', 465, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez8@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:26', '2026-05-05 17:59:26'),
(708, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 466, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas45@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 17:59:27', '2026-05-05 17:59:27'),
(709, 'default', 'Ticket TKT-0050: created', 'App\\Models\\Ticket', 'created', 200, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Otorgar permisos al reporte 7031\", \"status_id\": 6, \"assignee_id\": 466, \"priority_id\": 2}}', NULL, '2026-05-05 17:59:27', '2026-05-05 17:59:27'),
(710, 'default', 'Categoría Correo: created', 'App\\Models\\TicketCategory', 'created', 173, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Correo\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(711, 'default', 'Categoría Red / Internet: created', 'App\\Models\\TicketCategory', 'created', 174, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Red / Internet\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(712, 'default', 'Categoría Cuentas / Acceso: created', 'App\\Models\\TicketCategory', 'created', 175, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Cuentas / Acceso\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(713, 'default', 'Categoría Telefonía: created', 'App\\Models\\TicketCategory', 'created', 176, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Telefonía\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(714, 'default', 'Categoría Solicitudes: created', 'App\\Models\\TicketCategory', 'created', 177, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Solicitudes\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(715, 'default', 'Categoría General: created', 'App\\Models\\TicketCategory', 'created', 178, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"General\", \"active\": true}}', NULL, '2026-05-05 18:45:11', '2026-05-05 18:45:11'),
(940, 'default', 'Categoría Correo: created', 'App\\Models\\TicketCategory', 'created', 183, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Correo\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(941, 'default', 'Categoría Red / Internet: created', 'App\\Models\\TicketCategory', 'created', 184, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Red / Internet\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(942, 'default', 'Categoría Cuentas / Acceso: created', 'App\\Models\\TicketCategory', 'created', 185, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Cuentas / Acceso\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(943, 'default', 'Categoría Telefonía: created', 'App\\Models\\TicketCategory', 'created', 186, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Telefonía\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(944, 'default', 'Categoría Solicitudes: created', 'App\\Models\\TicketCategory', 'created', 187, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Solicitudes\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(945, 'default', 'Categoría General: created', 'App\\Models\\TicketCategory', 'created', 188, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"General\", \"active\": true}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(946, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 582, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(947, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 583, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(948, 'default', 'Ticket GES-4084: created', 'App\\Models\\Ticket', 'created', 306, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Se fue la luz y el servidor no se ha encendido\", \"status_id\": 6, \"assignee_id\": 583, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(949, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 584, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:38', '2026-05-05 18:47:38'),
(950, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 585, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(951, 'default', 'Ticket GES-4086: created', 'App\\Models\\Ticket', 'created', 307, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"revisión del equipo en la oficina de Paola Ramírez. Después del corte de energía, el equipo se apagó y al reiniciarlo presentó un problema en el arranque del sistema operativo\", \"status_id\": 6, \"assignee_id\": 585, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(952, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 586, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(953, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 587, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(954, 'default', 'Ticket GES-4088: created', 'App\\Models\\Ticket', 'created', 308, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"revisar el Internet en la Oficina ya que desde ayer no tienen Internet\", \"status_id\": 6, \"assignee_id\": 587, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(955, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 588, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:39', '2026-05-05 18:47:39'),
(956, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 589, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(957, 'default', 'Categoría Backup en la nube: created', 'App\\Models\\TicketCategory', 'created', 189, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Backup en la nube\", \"active\": true}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(958, 'default', 'Ticket GES-4094: created', 'App\\Models\\Ticket', 'created', 309, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"soporte técnico para realizar la copia de la información de un disco duro al servidor correspondiente al proyecto GsA-224.\", \"status_id\": 6, \"assignee_id\": 589, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(959, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 590, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(960, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 591, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(961, 'default', 'Ticket GES-4095: created', 'App\\Models\\Ticket', 'created', 310, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"configure la VPN a Luz Stella Tellez para tener acceso al proyecto GsA-225. Número de Luz: 310 8659024\", \"status_id\": 6, \"assignee_id\": 591, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:40', '2026-05-05 18:47:40'),
(962, 'default', 'Usuario Catalina Sepulveda creado', 'App\\Models\\User', 'created', 592, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Catalina Sepulveda\", \"email\": \"catalina.sepulveda2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(963, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 593, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas6@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(964, 'default', 'Ticket GES-4098: created', 'App\\Models\\Ticket', 'created', 311, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Escribo para solicitar soporte ya que desde el PC de la oficina no logro tener acceso al servidor\", \"status_id\": 6, \"assignee_id\": 593, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(965, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 594, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(966, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 595, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas7@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(967, 'default', 'Ticket GES-5000: created', 'App\\Models\\Ticket', 'created', 312, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Catalina me hace la solicitud para que la profesional Linda Pinto tenga acceso al proyecto 210 como Coordinadora y se le configure la VPN. Se le va a solicitar correo de Gessig, una vez lo tenga les informo. El contacto de la persona es 3102875359\", \"status_id\": 6, \"assignee_id\": 595, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:41', '2026-05-05 18:47:41'),
(968, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 596, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(969, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 597, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas8@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(970, 'default', 'Ticket GES-5001: created', 'App\\Models\\Ticket', 'created', 313, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"a se encuentra en el administrador la licencia Exchange para asignarle a Linda Pinto. Su correo debe quedar linda.pinto@gessig.com.\", \"status_id\": 6, \"assignee_id\": 597, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(971, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 598, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(972, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 599, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas9@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(973, 'default', 'Categoría Impresora: created', 'App\\Models\\TicketCategory', 'created', 190, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Impresora\", \"active\": true}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(974, 'default', 'Ticket GES-5003: created', 'App\\Models\\Ticket', 'created', 314, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Tiene problemas para abrir la hoja de tiempos. Lo estoy haciendo desde File Server como siempre y no me está habilitando las macros\", \"status_id\": 6, \"assignee_id\": 599, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:42', '2026-05-05 18:47:42'),
(975, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 600, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(976, 'default', 'Usuario Holman Estih Fonseca Rojas creado', 'App\\Models\\User', 'created', 601, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Holman Estih Fonseca Rojas\", \"email\": \"holman.estih.fonseca.rojas10@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(977, 'default', 'Ticket GES-5010: created', 'App\\Models\\Ticket', 'created', 315, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"apoyo con el proceso de apagado del servidor el día de mañana, 18 de enero de 2025, en el horario de 7:30 a.m. a 8:30 a.m., debido a que se va a realizar la inspección eléctrica en la oficina.\", \"status_id\": 6, \"assignee_id\": 601, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(978, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 602, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(979, 'default', 'Ticket GES-5017: created', 'App\\Models\\Ticket', 'created', 316, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"actualizar la contraseña de la VPN en su computador personal, dado que a pesar de seguir el instructivo no me fue posible hacerlo.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(980, 'default', 'Usuario Julián Rozo creado', 'App\\Models\\User', 'created', 603, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Julián Rozo\", \"email\": \"julian.rozo@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(981, 'default', 'Ticket GES-5019: created', 'App\\Models\\Ticket', 'created', 317, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso a la carpeta de ejecución del proyecto GSA-215\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:43', '2026-05-05 18:47:43'),
(982, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 604, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez6@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(983, 'default', 'Ticket GES-5023: created', 'App\\Models\\Ticket', 'created', 318, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso a Esperanza Cuesta acceso a la carpeta 3 Ejecución del proyecto GsA-225\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(984, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 605, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(985, 'default', 'Ticket GES-5026: created', 'App\\Models\\Ticket', 'created', 319, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"habilitar el acceso a VPN al profesional Edgar Lozano, quien compartirá el usuario de Diana Aguilar con los mismos permisos, el acceso es a partir del día 25/01/2025. Nombre: Edgar Lozano, Contacto: 310 6668618\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(986, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 606, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(987, 'default', 'Ticket GES-5029: created', 'App\\Models\\Ticket', 'created', 320, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"recuperación del archivo HT_OS-003-2025_GsA-224 el cual se encontraba en la siguiente: Ruta: P:\\\\A_Proy_Ejecucion\\\\GsA-224_Frontera_EIAVIM-46ad\\\\1Inic\\\\15Proveedores\\\\Ordenes de Servicio\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(988, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 607, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez7@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(989, 'default', 'Ticket GES-5030: created', 'App\\Models\\Ticket', 'created', 321, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"asignen permisos a Rocío Rojas a la carpeta 3 de Ejecución del proyecto GsA-225.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:44', '2026-05-05 18:47:44'),
(990, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 608, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(991, 'default', 'Ticket GES-5033: created', 'App\\Models\\Ticket', 'created', 322, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"instalación de HELISA NIFF en el equipo asignado en la oficina a Sebastián Ramirez\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(992, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 609, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz6@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(993, 'default', 'Ticket GES-5036: created', 'App\\Models\\Ticket', 'created', 323, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"accesos que debe tener Luz Stella Téllez al GsA-225 teniendo en cuenta que en la matriz se dejo que debía tener acceso a todo el proyecto\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(994, 'default', 'Usuario Luis Parra creado', 'App\\Models\\User', 'created', 610, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Luis Parra\", \"email\": \"luis.parra2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(995, 'default', 'Ticket GES-5041: created', 'App\\Models\\Ticket', 'created', 324, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso al servidor con el fin de que revisen el tema de retención y liquidación de vacaciones\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(996, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 611, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz7@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(997, 'default', 'Ticket GES-5044: created', 'App\\Models\\Ticket', 'created', 325, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"accesos descritos en la matriz del FILESERVER a las personas mencionadas allí mismo, por favor contactarse con cada persona y activar la VPN en los casos que aplique y por favor a Luz Stella Téllez ajustar los permisos de acuerdo a la matriz.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:45', '2026-05-05 18:47:45'),
(998, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 612, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz8@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(999, 'default', 'Ticket GES-5045: created', 'App\\Models\\Ticket', 'created', 326, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"quitando el proyecto GsA-210 del usuario Técnico 2,\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1000, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 613, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz9@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1001, 'default', 'Ticket GES-5046: created', 'App\\Models\\Ticket', 'created', 327, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"revisar el acceso a la VPN de Edgar Lozano ya que el día de hoy me indican que no puede ingresar. Teléfono Edgar: 310 6668618\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1002, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 614, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz10@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1003, 'default', 'Ticket GES-5047: created', 'App\\Models\\Ticket', 'created', 328, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"realizando la recuperación de tres archivos los cuales se encontraban en la siguiente ruta, tienen como nombre Recomendaciones medicas: P:\\\\A_Proy_Ejecucion\\\\GsA-224_Frontera_EIAVIM-46ad\\\\1Inic\\\\15Proveedores\\\\Baquianos\\\\3 Campo Flora\\\\Docu Contrataciones\\\\C...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1004, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 615, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez8@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1005, 'default', 'Categoría Antivirus: created', 'App\\Models\\TicketCategory', 'created', 191, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Antivirus\", \"active\": true}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1006, 'default', 'Ticket GES-5051: created', 'App\\Models\\Ticket', 'created', 329, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Le aparece que active el codigo de activación de Kasperky\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:46', '2026-05-05 18:47:46'),
(1007, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 616, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz11@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1008, 'default', 'Ticket GES-5053: created', 'App\\Models\\Ticket', 'created', 330, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"dando acceso a carpetas de GsA-225 descrito en la matriz del FILESERVER para Verónica Arias.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1009, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 617, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz12@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1010, 'default', 'Ticket GES-5056: created', 'App\\Models\\Ticket', 'created', 331, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso a Auxiliar Contable -Lucy Anzola, a la carpeta descrita en la Matriz FILESERVER la cual se encuentra resaltada en amarillo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1011, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 618, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz13@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1012, 'default', 'Ticket GES-5060: created', 'App\\Models\\Ticket', 'created', 332, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso descrito en la matriz del FILESERVER al TECNICO DOS, la persona la menciono allí mismo, por favor contactarse con ella para activar la VPN.Datos de contacto de Jully Castillo: Teléfono: 3209034878\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1013, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 619, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz14@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1014, 'default', 'Ticket GES-5063: created', 'App\\Models\\Ticket', 'created', 333, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso descrito en la matriz del FILESERVER al TECNICO DOS, la persona la menciono es isidro: 3105281554, conectarse con ella para activar la VPN.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:47', '2026-05-05 18:47:47'),
(1015, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 620, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz15@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1016, 'default', 'Ticket GES-5064: created', 'App\\Models\\Ticket', 'created', 334, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revisando en el equipo de Natalia el Acrobat ya que el día de hoy le sale un anuncio (Comparto imagen por WhatsApp) y no lo puede abrir\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1017, 'default', 'Usuario Lucy Anzola creado', 'App\\Models\\User', 'created', 621, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Lucy Anzola\", \"email\": \"lucy.anzola@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1018, 'default', 'Ticket GES-5076: created', 'App\\Models\\Ticket', 'created', 335, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"recuperación de información borrada por error el día 20/02/2025 a continuación relaciono la ruta de la carpeta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\3_Personas Juridicas\\\\A1 Transporte SAS\\\\03_Contratos. La subcarpeta que se elimino es: • 02_PDF\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1019, 'default', 'Usuario Rocio Rojas creado', 'App\\Models\\User', 'created', 622, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Rocio Rojas\", \"email\": \"rocio.rojas2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1020, 'default', 'Ticket GES-5078: created', 'App\\Models\\Ticket', 'created', 336, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error cuando ingresa al servidor\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1021, 'default', 'Usuario Angie Cuervo creado', 'App\\Models\\User', 'created', 623, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Angie Cuervo\", \"email\": \"angie.cuervo@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1022, 'default', 'Ticket GES-5081: created', 'App\\Models\\Ticket', 'created', 337, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"PROGRAMACIÓN SABADO 8:00 AM: configuración de la VPN en un nuevo equipo, ya que el dispositivo anterior está presentando fallas.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:48', '2026-05-05 18:47:48'),
(1023, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 624, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz16@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1024, 'default', 'Ticket GES-5086: created', 'App\\Models\\Ticket', 'created', 338, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperación Carpeta 4-1 Vacunas: Ruta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\4_Personas Naturales\\\\01_Colaboradores\\\\Angie Cuervo\\\\04_Aptitud Laboral\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1025, 'default', 'Usuario Diego  Ardila Vega creado', 'App\\Models\\User', 'created', 625, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diego  Ardila Vega\", \"email\": \"diego.ardila.vega@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1026, 'default', 'Ticket GES-5089: created', 'App\\Models\\Ticket', 'created', 339, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Apoyo en la configuración de la VPN\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1027, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 626, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz17@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1028, 'default', 'Ticket GES-6000: created', 'App\\Models\\Ticket', 'created', 340, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso al servidor a las carpetas descritas en la matriz del File GessiG para Auxiliar Contable (Lucy Anzola) las cuales están resaltadas en amarillo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1029, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 627, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz18@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1030, 'default', 'Ticket GES-6004: created', 'App\\Models\\Ticket', 'created', 341, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"soporte a Stella Téllez teniendo en cuenta que desde la semana pasada le aparece un aviso (Compartir por WhatsApp) y no puede acceder al servidor\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:49', '2026-05-05 18:47:49'),
(1031, 'default', 'Usuario Daniela Prieto creado', 'App\\Models\\User', 'created', 628, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Daniela Prieto\", \"email\": \"daniela.prieto@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1032, 'default', 'Ticket GES-6009: created', 'App\\Models\\Ticket', 'created', 342, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"no puede acceder a la VPN y no entiendo el error\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1033, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 629, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz19@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1034, 'default', 'Ticket GES-6020: created', 'App\\Models\\Ticket', 'created', 343, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Rocío Rojas: Se encontraba descargando un programa que se llama SAS Planet que se pueden descargar imágenes de Google earth y se reinicio, te comparto el código por whatsapp\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1035, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 630, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez9@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1036, 'default', 'Ticket GES-6021: created', 'App\\Models\\Ticket', 'created', 344, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Configurar la VPN del trabajador Sebastián Remirez quien no había configurado anteriormente, su número es: 3125199393\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1037, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 631, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz20@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1038, 'default', 'Ticket GES-6024: created', 'App\\Models\\Ticket', 'created', 345, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Debido a un inconveniente con el equipo de Rocío Rojas, será necesario formatearlo a causa de una falla en el sistema operativo. Aún no se tiene confirmada la fecha y hora del proceso por parte de Lenovo; sin embargo, una vez el equipo haya sido rein...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:50', '2026-05-05 18:47:50'),
(1039, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 632, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz21@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1040, 'default', 'Ticket GES-6025: created', 'App\\Models\\Ticket', 'created', 346, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Rocio Rojas solicitar acceso al servidor, teniendo en cuenta que actualmente está utilizando otra computador.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1041, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 633, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz22@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1042, 'default', 'Ticket GES-6029: created', 'App\\Models\\Ticket', 'created', 347, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso al servidor a la carpeta GsT-056 descrita en la matriz del File GessiG para Daniela Prieto la cual está resaltada en amarillo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1043, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 634, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez10@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1044, 'default', 'Ticket GES-6031: created', 'App\\Models\\Ticket', 'created', 348, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperar este archivo \\\"Informe Tecnico 01_Consorcio GESSIG-VQ\\\" de la ruta P:\\\\A_Proy_Ejecucion\\\\GsA-225_ARIS-VQ_Interv_PMA_Lower_Mine\\\\4SyC\\\\42Seg_proy\\\\434Consorcio. Por error el que está ahí se reemplazó. Necesita el de finales de febrero\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:51', '2026-05-05 18:47:51'),
(1045, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 635, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz23@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1046, 'default', 'Ticket GES-6033: created', 'App\\Models\\Ticket', 'created', 349, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"realizando pruebas al monitor Samsung que tenia Rocío Rojas, ya que se llevo por garantía y el reporte técnico indica que la pantalla funciono correctamente por 10 horas continuas\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1047, 'default', 'Usuario Diego  Ardila Vega creado', 'App\\Models\\User', 'created', 636, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diego  Ardila Vega\", \"email\": \"diego.ardila.vega2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1048, 'default', 'Ticket GES-6035: created', 'App\\Models\\Ticket', 'created', 350, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Apoyo en la configuración de VPN y AD\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1049, 'default', 'Usuario Luis Parra creado', 'App\\Models\\User', 'created', 637, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Luis Parra\", \"email\": \"luis.parra3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1050, 'default', 'Ticket GES-6036: created', 'App\\Models\\Ticket', 'created', 351, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"a la carpetas y conexión al servidor, nómina y contabilidad no tiene acceso después de cambiar contraseñas\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1051, 'default', 'Usuario Monica Garcia creado', 'App\\Models\\User', 'created', 638, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Garcia\", \"email\": \"monica.garcia2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1052, 'default', 'Ticket GES-6039: created', 'App\\Models\\Ticket', 'created', 352, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"No se le esta realizando el cambio de contraseña\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:52', '2026-05-05 18:47:52'),
(1053, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 639, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz24@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1054, 'default', 'Ticket GES-6040: created', 'App\\Models\\Ticket', 'created', 353, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicitud de acceso al servidor - Flor Adela GsA-210, por favor contactarse con ella para activar la VPN.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1055, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 640, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz25@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1056, 'default', 'Ticket GES-6041: created', 'App\\Models\\Ticket', 'created', 354, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"información importante con los usuarios que tiene GESSIG establecidos ya que algunos tienen un cambio o han dejado de usarse: Paula Alba, Ahora es CONTRATISTA. Diana Aguilar, Esperanza Cuesta, Ahora es CONTRATISTA\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1057, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 641, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz26@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1058, 'default', 'Ticket GES-6042: created', 'App\\Models\\Ticket', 'created', 355, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperación de una carpeta que se borro por error: Ruta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\3_Personas Juridicas\\\\EsoAmb SAS\\\\03_Contratos. Nombre: 01_Originales\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1059, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 642, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz27@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53'),
(1060, 'default', 'Ticket GES-6045: created', 'App\\Models\\Ticket', 'created', 356, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso Impresora EPSONE412D4 (L5590 Series), al equipo de tiene Sebastián Ramirez asignado para que pueda imprimir. Sebastián Ramirez : Tel: 312 519939\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:53', '2026-05-05 18:47:53');
INSERT INTO `activity_log` (`id`, `log_name`, `description`, `subject_type`, `event`, `subject_id`, `causer_type`, `causer_id`, `properties`, `batch_uuid`, `created_at`, `updated_at`) VALUES
(1061, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 643, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz28@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1062, 'default', 'Ticket GES-6050: created', 'App\\Models\\Ticket', 'created', 357, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Apoyo con el acceso a la VPN en su computador personal, ya que Natalia no puede ingresar con su nueva clave\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1063, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 644, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz29@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1064, 'default', 'Ticket GES-6051: created', 'App\\Models\\Ticket', 'created', 358, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Soporte Daniela prieto para instalación de ArcGis.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1065, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 645, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz30@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1066, 'default', 'Ticket GES-6054: created', 'App\\Models\\Ticket', 'created', 359, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"soporte a Daniela Prieto ya que el Asus Vivook no quiere ingresar al servidor\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1067, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 646, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz31@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1068, 'default', 'Ticket GES-6057: created', 'App\\Models\\Ticket', 'created', 360, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Soporte Portatil Asus Vivook , teniendo en cuenta que cada vez que se enciende aparece una imagen (Te la compartiré por whatsapp)\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:54', '2026-05-05 18:47:54'),
(1069, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 647, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz32@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1070, 'default', 'Ticket GES-6059: created', 'App\\Models\\Ticket', 'created', 361, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso a la VPN a Luis parra, ya que no pudo conectar\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1071, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 648, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz33@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1072, 'default', 'Ticket GES-6064: created', 'App\\Models\\Ticket', 'created', 362, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"recuperación de los siguientes archivos los cuales reposan en la siguiente ruta: G:\\\\4_Recursos\\\\1_Gestion del Proceso\\\\4_Formatos. Nombre de Archivos: 1. F56_Acta de suspensión o Terminacion OS. 2. F54_Induccion HSE _precampo_v2.1_\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1073, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 649, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz34@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1074, 'default', 'Ticket GES-6065: created', 'App\\Models\\Ticket', 'created', 363, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Permiso para poder copiar carpetas, ya que de acuerdo al permiso puede editar, en alguna ocacion la deja copiar pero en otras me sale la siguiente imagen (compartida por whatsapp). Natalia inicialmente tenia permiso por el administrador pero ahora no...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1075, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 650, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz35@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1076, 'default', 'Ticket GES-6069: created', 'App\\Models\\Ticket', 'created', 364, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"instalación de un equipo de escritorio para nuestra colaboradora Linda Pinto. La idea es utilizar el equipo previamente asignado a Paula Alba, realizar su respectiva instalación y actualizar Microsoft Office con el usuario de Linda Pinto y Usuario in...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:47:55', '2026-05-05 18:47:55'),
(1077, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 651, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz36@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:05', '2026-05-05 18:50:05'),
(1078, 'default', 'Ticket GES-6071: created', 'App\\Models\\Ticket', 'created', 365, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Instalación pantalla Samsung para Lucy Anzola\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:05', '2026-05-05 18:50:05'),
(1079, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 652, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz37@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:05', '2026-05-05 18:50:05'),
(1080, 'default', 'Ticket GES-6072: created', 'App\\Models\\Ticket', 'created', 366, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Activar cámaras en el equipo de la Sra. Mónica Fernandez \", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:05', '2026-05-05 18:50:05'),
(1081, 'default', 'Usuario Rocio Rojas creado', 'App\\Models\\User', 'created', 653, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Rocio Rojas\", \"email\": \"rocio.rojas3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1082, 'default', 'Ticket GES-6073: created', 'App\\Models\\Ticket', 'created', 367, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"acceso a la carpeta Sig 5 donde realizo backup de cartografía.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1083, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 654, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz38@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1084, 'default', 'Ticket GES-6074: created', 'App\\Models\\Ticket', 'created', 368, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso Carpeta GsA-224 a los siguientes usuarios (Daniela Prieto, Diego Ardila y Karen Bermudez) \", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1085, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 655, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz39@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1086, 'default', 'Ticket GES-6075: created', 'App\\Models\\Ticket', 'created', 369, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"soporte a Lucy Anzola teniendo en cuenta que el viernes se instalo una pantalla y el día de hoy no le dio señal, por lo que se la cambie por una LG y sigue sin dar señal \", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1087, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 656, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz40@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1088, 'default', 'Ticket GES-6076: created', 'App\\Models\\Ticket', 'created', 370, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso Carpeta GsA-224 los siguientes usuarios Roció Rojas y Esperanza Cuesta \\\"Permiso para Flor Adela con el usuario de Esperanza\\\"\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:06', '2026-05-05 18:50:06'),
(1089, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 657, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez11@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1090, 'default', 'Ticket GES-6077: created', 'App\\Models\\Ticket', 'created', 371, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"soporte para hacerle un backup al correo y al One Drive de Esperanza Cuesta, que se va a cancelar y dejarlo en el servidor\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1091, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 658, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz41@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1092, 'default', 'Ticket GES-6079: created', 'App\\Models\\Ticket', 'created', 372, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Acceso Carpeta GsA-210 Linda Pinto\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1093, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 659, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz42@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1094, 'default', 'Ticket GES-6080: created', 'App\\Models\\Ticket', 'created', 373, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"instalación de la hoja de tiempo de Linda Pinto, ella se encuentran con trabajo en casa, contacto de ella para poder brindar el soporte a Linda Pinto; 310 287535. La hoja de tiempo se encuentra por carpeta con nombre de cada colaborador, por favor de...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:07', '2026-05-05 18:50:07'),
(1095, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 660, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz43@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1096, 'default', 'Ticket GES-6083: created', 'App\\Models\\Ticket', 'created', 374, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"generando un informe técnico del diagnostico del Monitor Samsung de acuerdo a las fallas indicadas por el ingeniero Hollman, todo esto con el fin de adjuntarla junto con la PQR que vamos a pasar a Samsung \", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1097, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 661, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz44@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1098, 'default', 'Ticket GES-6084: created', 'App\\Models\\Ticket', 'created', 375, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"recuperación de archivo con fecha al día de ayer 22/05/2025, el cual se encuentra en la siguiente Ruta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\4_Personas Naturales\\\\01_Colaboradores\\\\Cesar Parra\\\\05_Contratos\\\\1_Originalesm y se llama CP_Otrosí 1_CT-375\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1099, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 662, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz45@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1100, 'default', 'Ticket GES-6086: created', 'App\\Models\\Ticket', 'created', 376, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Realizar el respaldo (backup) del correo corporativo que anteriormente utilizaba Paula Alba. Posteriormente, agradezco se realicen los ajustes necesarios para que dicha licencia sea asignada a Yulieth Velásquez, quien a partir del día de mañana se vi...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1101, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 663, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz46@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1102, 'default', 'Ticket GES-6087: created', 'App\\Models\\Ticket', 'created', 377, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Instalación y configuración de OpenVPN y acceso VPN Yulieth Velásquez. Asimismo, verificar que el acceso a la VPN esté configurado conforme a los permisos establecidos en la matriz del FILESERVER que relaciona en la matriz\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:08', '2026-05-05 18:50:08'),
(1103, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 664, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1104, 'default', 'Ticket GES-6090: created', 'App\\Models\\Ticket', 'created', 378, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Soporte técnico CPU de su equipo: Teléfono: 312 5199393\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1105, 'default', 'Usuario Daniela Prieto creado', 'App\\Models\\User', 'created', 665, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Daniela Prieto\", \"email\": \"daniela.prieto2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1106, 'default', 'Ticket GES-6092: created', 'App\\Models\\Ticket', 'created', 379, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente ayuda con el acceso a la hoja de tiempos desde mi computador debido a que me aparece el siguiente mensaje y no me permite editar el documento.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1107, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 666, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz47@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1108, 'default', 'Ticket GES-6095: created', 'App\\Models\\Ticket', 'created', 380, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, solicito amablemente su colaboración revisando los dos portátiles de GessiG, ya que han presentado los siguientes inconvenientes:\\n\\nPortátil Campo ACER: El portátil esta muy lento desde el momento que se enciende \\nPortát...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1109, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 667, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz48@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1110, 'default', 'Ticket GES-6096: created', 'App\\Models\\Ticket', 'created', 381, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"por medio de la presente solicito amablemente me ayuden con la instalación de la hoja de tiempo de Yulieth Velasquez, ella se encuentra con trabajo en casa, a continuación, comparto contacto de ella para poder brindar el soporte\\n\\nYulieth Velasquez 30...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:09', '2026-05-05 18:50:09'),
(1111, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 668, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz49@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1112, 'default', 'Ticket GES-6097: created', 'App\\Models\\Ticket', 'created', 382, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, solicitamos amablemente su colaboración para realizar la recuperación de las piezas que puedan ser útiles como repuestos de la CPU HP Z400, mencionada en el asunto, la cual será dada de baja próximamente.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1113, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 669, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1114, 'default', 'Ticket GES-6098: created', 'App\\Models\\Ticket', 'created', 383, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, me permito solicitar amablemente su colaboración configurando el equipo mencionado en el asunto. i2820\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1115, 'default', 'Usuario Diego  Ardila Vega creado', 'App\\Models\\User', 'created', 670, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diego  Ardila Vega\", \"email\": \"diego.ardila.vega3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1116, 'default', 'Ticket GES-7001: created', 'App\\Models\\Ticket', 'created', 384, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Buen día, solicito por favor ayuda con el acceso a la hoja de tiempo ya que al ingresar no me permite realizar ninguna acción, no solo en mi nombre sino en general en el archivo, anexo una evidencia de lo que se observa al abrir el documento. Quedo a...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1117, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 671, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz50@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1118, 'default', 'Categoría Helisa: created', 'App\\Models\\TicketCategory', 'created', 192, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Helisa\", \"active\": true}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1119, 'default', 'Ticket GES-7006: created', 'App\\Models\\Ticket', 'created', 385, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Apoyo con Instalacion de Hellisa en Portatil Campo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:10', '2026-05-05 18:50:10'),
(1120, 'default', 'Usuario Catalina Sepulveda creado', 'App\\Models\\User', 'created', 672, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Catalina Sepulveda\", \"email\": \"catalina.sepulveda3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1121, 'default', 'Ticket GES-7007: created', 'App\\Models\\Ticket', 'created', 386, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revision de OpenVPN en PC Personal\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1122, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 673, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz51@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1123, 'default', 'Ticket GES-7009: created', 'App\\Models\\Ticket', 'created', 387, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Instalación de ArcGIS, Google Earth y Qgis en equipo de Karen Bermudez.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1124, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 674, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz52@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1125, 'default', 'Ticket GES-7010: created', 'App\\Models\\Ticket', 'created', 388, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Crear VPN, instalar Open VPN y dar acceso a unidad de red a Marcela Fonseca.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:11', '2026-05-05 18:50:11'),
(1126, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 675, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1127, 'default', 'Ticket GES-7011: created', 'App\\Models\\Ticket', 'created', 389, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Se requiere acceso a carpeta Proyectos Cerrados\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1128, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 676, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz53@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1129, 'default', 'Ticket GES-7015: created', 'App\\Models\\Ticket', 'created', 390, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Se requiere agregar una cuenta local al portatil asignado para campo. Agregar permisos para Invitadog\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1130, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 677, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz54@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1131, 'default', 'Ticket GES-7016: created', 'App\\Models\\Ticket', 'created', 391, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Crear usuario de VPN para Diana Niño, instalar y conifigurar accesos en pc personal.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1132, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 678, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz55@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1133, 'default', 'Ticket GES-7021: created', 'App\\Models\\Ticket', 'created', 392, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperacion de Partes en Portatil Dañado\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:12', '2026-05-05 18:50:12'),
(1134, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 679, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz56@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1135, 'default', 'Ticket GES-7022: created', 'App\\Models\\Ticket', 'created', 393, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Configurar Portatil Acer con Dos usuarios Locales.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1136, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 680, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz57@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1137, 'default', 'Ticket GES-7026: created', 'App\\Models\\Ticket', 'created', 394, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperacion archivo eliminado.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1138, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 681, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1139, 'default', 'Ticket GES-7027: created', 'App\\Models\\Ticket', 'created', 395, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Instalacion de Teracopy\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1140, 'default', 'Usuario Carlos Parra creado', 'App\\Models\\User', 'created', 682, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Carlos Parra\", \"email\": \"carlos.parra2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1141, 'default', 'Ticket GES-7028: created', 'App\\Models\\Ticket', 'created', 396, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperar archivos de Proyecto 224\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:13', '2026-05-05 18:50:13'),
(1142, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 683, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1143, 'default', 'Ticket GES-7029: created', 'App\\Models\\Ticket', 'created', 397, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"instalar Helisa y hoja de tiempo Equipo Sebastián Ramírez\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1144, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 684, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz58@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1145, 'default', 'Ticket GES-7034: created', 'App\\Models\\Ticket', 'created', 398, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Me permito solicitar amablemente su colaboración brindando soporte para revisar el Excel de mi equipo asignado ya que no abre ningún archivo, ya reinicio el equipo y sigo sin poder abrir\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1146, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 685, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz59@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1147, 'default', 'Ticket GES-7036: created', 'App\\Models\\Ticket', 'created', 399, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Eliminar usuarios de Veronica Arias y realizar backup pst .\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:14', '2026-05-05 18:50:14'),
(1148, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 686, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz60@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1149, 'default', 'Ticket GES-7037: created', 'App\\Models\\Ticket', 'created', 400, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Permisos en el servidor segun matriz para Angie Cuervo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1150, 'default', 'Usuario Catalina Sepulveda creado', 'App\\Models\\User', 'created', 687, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Catalina Sepulveda\", \"email\": \"catalina.sepulveda4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1151, 'default', 'Ticket GES-7035: created', 'App\\Models\\Ticket', 'created', 401, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revision de PC por lentitud en el BIOS.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1152, 'default', 'Usuario Diego  Ardila Vega creado', 'App\\Models\\User', 'created', 688, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Diego  Ardila Vega\", \"email\": \"diego.ardila.vega4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1153, 'default', 'Ticket GES-7038: created', 'App\\Models\\Ticket', 'created', 402, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Buen día, solicito amablemente la restauración de un documento de excel el cual se borró por error.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1154, 'default', 'Usuario Catalina Sepulveda creado', 'App\\Models\\User', 'created', 689, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Catalina Sepulveda\", \"email\": \"catalina.sepulveda5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1155, 'default', 'Ticket GES-7039: created', 'App\\Models\\Ticket', 'created', 403, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"La presente con el fin de solicitar a ustedes la configuración de la VPN de Daniela Guevara y garantizar que tenga acceso a la Carpeta 3 del GsA-210 Según la matriz de permisos del servidor.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:15', '2026-05-05 18:50:15'),
(1156, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 690, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz61@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1157, 'default', 'Ticket GES-7043: created', 'App\\Models\\Ticket', 'created', 404, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Me permito solicitar su colaboración realizando la recuperación del archivo con nombre Formato Vacantes ONGC VL-1626321279-23 en power point el mismo se encentraba en la siguiente ruta: P:\\\\A_Proy_Ejecucion\\\\GsA-\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1158, 'default', 'Usuario Sebastian Ramírez creado', 'App\\Models\\User', 'created', 691, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Sebastian Ramírez\", \"email\": \"sebastian.ramirez6@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1159, 'default', 'Ticket GES-7046: created', 'App\\Models\\Ticket', 'created', 405, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Me pongo en contacto para solicitar de su soporte para acceder a mi VPN.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1160, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 692, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz62@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1161, 'default', 'Ticket GES-7047: created', 'App\\Models\\Ticket', 'created', 406, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Amablemente solicito su colaboración con programar el servidor para que se apague antes del corte de luz programado para el jueves 21 de agosto en el horario de 9:30 de la noche a 1:30 a.m. y que no tenga ninguna afectación así mismo contar con el se...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1162, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 693, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz63@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1163, 'default', 'Ticket GES-7048: created', 'App\\Models\\Ticket', 'created', 407, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"por medio del presente correo, me permito solicitar su colaboración recuperando el archivo de nombre mencionado en el asunto el cual reposa en la siguiente Ruta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\4_Personas Naturales\\\\02_Proveedores\\\\Luisa Alvarez\\\\05...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:16', '2026-05-05 18:50:16'),
(1164, 'default', 'Usuario Monica Fernandez creado', 'App\\Models\\User', 'created', 694, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Monica Fernandez\", \"email\": \"monica.fernandez12@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1165, 'default', 'Ticket GES-7049: created', 'App\\Models\\Ticket', 'created', 408, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Se requiere acceso por Rutsdesk a Contadores externos en pc de Contabilidad.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1166, 'default', 'Usuario Lucy Anzola creado', 'App\\Models\\User', 'created', 695, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Lucy Anzola\", \"email\": \"lucy.anzola2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1167, 'default', 'Ticket GES-7057: created', 'App\\Models\\Ticket', 'created', 409, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Asignar clave a Anydesk\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1168, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 696, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz64@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1169, 'default', 'Ticket GES-7058: created', 'App\\Models\\Ticket', 'created', 410, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Me permito solicitar amablemente su colaboración recuperando el archivo mencionado en el asunto el cual se encontraba guardado en la siguiente\\n\\nRuta: P:\\\\A_Proy_Ejecucion\\\\GsA-224_Frontera_EIAVIM-46ad\\\\1Inic\\\\15Proveedores\\\\Ordenes de Servicio|\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1170, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 697, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz65@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1171, 'default', 'Ticket GES-7060: created', 'App\\Models\\Ticket', 'created', 411, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración con el acceso al servidor para el usuario Auxiliar corporativo, los permisos que se requieren están descritos en la matriz del File Server y resaltados en amarillo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:17', '2026-05-05 18:50:17'),
(1172, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 698, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz66@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1173, 'default', 'Ticket GES-7061: created', 'App\\Models\\Ticket', 'created', 412, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revision de PC por fallas de microfono\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1174, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 699, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz67@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1175, 'default', 'Ticket GES-7062: created', 'App\\Models\\Ticket', 'created', 413, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, solicito amablemente su colaboración para realizar las siguientes acciones relacionadas con la cuenta corporativa que manejaba Yulieth Velasquez, teniendo en cuenta que ya no trabaja con GessiG.\\nRetirar todos los acceso...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1176, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 700, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz68@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1177, 'default', 'Ticket GES-7063: created', 'App\\Models\\Ticket', 'created', 414, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración realizando la recuperación de un archivo en Excel no recuerdo el nombre por lo que agradezco se pongan en contacto conmigo para revisar este archivo se encuentra en la siguiente ruta: G:\\\\1_Gestion_Estrategica\\\\8_Se...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:18', '2026-05-05 18:50:18'),
(1178, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 701, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez6@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1179, 'default', 'Ticket GES-7064: created', 'App\\Models\\Ticket', 'created', 415, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error en Office Macros\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1180, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 702, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz69@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1181, 'default', 'Ticket GES-7065: created', 'App\\Models\\Ticket', 'created', 416, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito su apoyo para realizar las configuraciones necesarias para el ingreso del colaborador Julio Cañas\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1182, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 703, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz70@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1183, 'default', 'Ticket GES-7066: created', 'App\\Models\\Ticket', 'created', 417, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"me permito solicitar amablemente su colaboración recuperando el siguiente archivo:\\n\\nRuta: P:\\\\A_Proy_Ejecucion\\\\GsA-210_ONGC_Modif_Licencias\\\\1Inic\\\\15Proveedores\\\\OS\\nNombre Archivo: DM_OS-249-2025_GsA-210\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1184, 'default', 'Usuario Karen Bermudez Chiguazuque creado', 'App\\Models\\User', 'created', 704, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Karen Bermudez Chiguazuque\", \"email\": \"karen.bermudez.chiguazuque@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1185, 'default', 'Ticket GES-7067: created', 'App\\Models\\Ticket', 'created', 418, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente me permito solicitar cordialmente el cambio de la VPN de Karen Bermudez a un nuevo equipo.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:19', '2026-05-05 18:50:19'),
(1186, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 705, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz71@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1187, 'default', 'Ticket GES-7068: created', 'App\\Models\\Ticket', 'created', 419, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Direccionar la hoja a de tiempo a ruta por filesgessig nombre de archivo: Hoja de Tiempo C_Costo 2023\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1188, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 706, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz72@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1189, 'default', 'Ticket GES-7069: created', 'App\\Models\\Ticket', 'created', 420, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración dando el siguiente permiso al usuario mencionado en el asunto el cual se encuentra en el portátil de campo AsusVivobook\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1190, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 707, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz73@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1191, 'default', 'Ticket GES-7070: created', 'App\\Models\\Ticket', 'created', 421, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración activando la VPN en el equipo de Laura Zambrano la cual va a quedar con el usuario de Julio Cañas y posteriormente dar acceso al servidor a las carpetas mencionadas en la matriz\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:20', '2026-05-05 18:50:20'),
(1192, 'default', 'Usuario Lucy Anzola creado', 'App\\Models\\User', 'created', 708, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Lucy Anzola\", \"email\": \"lucy.anzola3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1193, 'default', 'Ticket GES-7071: created', 'App\\Models\\Ticket', 'created', 422, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"De manera atenta me permito solicitar la instalación del scanner en el portátil de contabilidad\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1194, 'default', 'Usuario Angie Cuervo creado', 'App\\Models\\User', 'created', 709, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Angie Cuervo\", \"email\": \"angie.cuervo2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1195, 'default', 'Ticket GES-7072: created', 'App\\Models\\Ticket', 'created', 423, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Falla en imagen del monitor\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1196, 'default', 'Usuario Lucy Anzola creado', 'App\\Models\\User', 'created', 710, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Lucy Anzola\", \"email\": \"lucy.anzola4@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1197, 'default', 'Ticket GES-7073: created', 'App\\Models\\Ticket', 'created', 424, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Falla en excel y lentitud en pc\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1198, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 711, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz74@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1199, 'default', 'Ticket GES-7074: created', 'App\\Models\\Ticket', 'created', 425, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Recuperacion de archivo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:21', '2026-05-05 18:50:21'),
(1200, 'default', 'Usuario Paola Ramirez creado', 'App\\Models\\User', 'created', 712, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Paola Ramirez\", \"email\": \"paola.ramirez7@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22');
INSERT INTO `activity_log` (`id`, `log_name`, `description`, `subject_type`, `event`, `subject_id`, `causer_type`, `causer_id`, `properties`, `batch_uuid`, `created_at`, `updated_at`) VALUES
(1201, 'default', 'Ticket GES-7075: created', 'App\\Models\\Ticket', 'created', 426, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Error de configuración en Scanner\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22'),
(1202, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 713, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz75@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22'),
(1203, 'default', 'Ticket GES-7076: created', 'App\\Models\\Ticket', 'created', 427, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Mediante el presente correo, me permito solicitar amablemente dando acceso a las carpetas resaltadas en amarillo en la matriz de permisos a las personas mencionadas allí mismo \", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22'),
(1204, 'default', 'Usuario Angie Cuervo creado', 'App\\Models\\User', 'created', 714, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Angie Cuervo\", \"email\": \"angie.cuervo3@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22'),
(1205, 'default', 'Ticket GES-7077: created', 'App\\Models\\Ticket', 'created', 428, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Buenos días por medio de la presente y de manera cordial solicito su apoyo para reconectar al servidor a la profesional Stella Téllez\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:22', '2026-05-05 18:50:22'),
(1206, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 715, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz76@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1207, 'default', 'Ticket GES-7078: created', 'App\\Models\\Ticket', 'created', 429, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Agradezco su colaboración validando si en la siguiente ruta hay un archivo con el nombre de Adriana Sanchez o Catalina Sanchez esta carpeta fue creada en el 2024 \\n\\nRuta 1: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\4_Personas Naturales\\\\02_Proveedores\\nRuta 2...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1208, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 716, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz77@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1209, 'default', 'Ticket GES-7079: created', 'App\\Models\\Ticket', 'created', 430, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito de manera amable su colaboración con acceso a la VPN y a la carpeta descrita en la matriz del File Server la cual se encuentra resaltada en amarillo, estos accesos son para Marcela Fonseca\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1210, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 717, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz78@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1211, 'default', 'Ticket GES-7080: created', 'App\\Models\\Ticket', 'created', 431, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración realizando la recuperación de una carpeta de nombre Distribución y suministros ServiseG la cual reposa en la siguiente ruta: G:\\\\4_Recursos\\\\2_Gestion Proveedores\\\\3_Personas Juridicas\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1212, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 718, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz79@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1213, 'default', 'Ticket GES-7081: created', 'App\\Models\\Ticket', 'created', 432, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, solicito amablemente su colaboración para realizar las siguientes acciones relacionadas con la cuenta corporativa que manejaba Laura Zambrano, teniendo en cuenta que ya no trabaja con GessiG.\\nRetirar todos los accesos q...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:23', '2026-05-05 18:50:23'),
(1214, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 719, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz80@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1215, 'default', 'Ticket GES-7082: created', 'App\\Models\\Ticket', 'created', 433, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo, solicito amablemente su colaboración para realizar las siguientes acciones relacionadas con la cuenta corporativa que manejaba Cesar Parra, teniendo en cuenta que ya no trabaja con GessiG.\\nRetirar todos los accesos que...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1216, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 720, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz81@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1217, 'default', 'Ticket GES-7083: created', 'App\\Models\\Ticket', 'created', 434, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito de manera amable su colaboración con acceso a la carpeta descrita en la matriz del File Server la cual se encuentra resaltada en amarillo, estos accesos son para Daniela Prieto\\n(Ver Imagen)\\nPROYECTOS\\nA_PROY_EJECUCION\\nGsA-224_Frontera_EIAVIM-...\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1218, 'default', 'Usuario Wilder Gomez creado', 'App\\Models\\User', 'created', 721, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Wilder Gomez\", \"email\": \"wilder.gomez@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1219, 'default', 'Ticket GES-7084: created', 'App\\Models\\Ticket', 'created', 435, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Lentitud en PC y acceso a Hoja de trabajo\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1220, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 722, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz82@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1221, 'default', 'Ticket GES-7085: created', 'App\\Models\\Ticket', 'created', 436, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Por medio del presente correo solicito amablemente la configuración de la VPN de usuaria Karen Bermudez en un nuevo PC, dado el cambio de este para el día de mañana 8 de abril a las 8 am.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:24', '2026-05-05 18:50:24'),
(1222, 'default', 'Usuario Lucy Anzola creado', 'App\\Models\\User', 'created', 723, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Lucy Anzola\", \"email\": \"lucy.anzola5@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1223, 'default', 'Ticket GES-7086: created', 'App\\Models\\Ticket', 'created', 437, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"De manera atenta me permito solicitar la actualización de RustDesk del computador y portátil de contabilidad, ya que al conectarse no es posible.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1224, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 724, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz83@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1225, 'default', 'Ticket GES-7087: created', 'App\\Models\\Ticket', 'created', 438, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Solicito amablemente su colaboración brindando soporte a Diego Ardila. con la conexión a la VPN en su equipo de casa\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1226, 'default', 'Usuario Julián Rozo creado', 'App\\Models\\User', 'created', 725, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Julián Rozo\", \"email\": \"julian.rozo2@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1227, 'default', 'Ticket GES-7088: created', 'App\\Models\\Ticket', 'created', 439, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Revision de VPN\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:25', '2026-05-05 18:50:25'),
(1228, 'default', 'Usuario Natalia Ortiz creado', 'App\\Models\\User', 'created', 726, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Natalia Ortiz\", \"email\": \"natalia.ortiz84@gessig.com\", \"is_active\": true, \"company_id\": 3, \"department_id\": null}}', NULL, '2026-05-05 18:50:26', '2026-05-05 18:50:26'),
(1229, 'default', 'Ticket GES-7089: created', 'App\\Models\\Ticket', 'created', 440, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"De acuerdo con la solicitud realizada por la ingeniera Catalina, solicito amablemente su colaboración para otorgar acceso a la carpeta descrita en la matriz, previamente resaltada en amarillo, a las personas allí relacionadas.\", \"status_id\": 6, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 18:50:26', '2026-05-05 18:50:26'),
(1230, 'default', 'Usuario Brayan Steven Suaza Hernández eliminado', 'App\\Models\\User', 'deleted', 394, 'App\\Models\\User', 41, '{\"old\": {\"name\": \"Brayan Steven Suaza Hernández\", \"email\": \"brayan.steven.suaza.hernandez5@fedef-co.com\", \"is_active\": true, \"company_id\": 2, \"department_id\": null}}', NULL, '2026-05-05 18:52:02', '2026-05-05 18:52:02'),
(1231, 'default', 'Usuario Alexandra Martinez Rodriguez actualizado', 'App\\Models\\User', 'updated', 393, 'App\\Models\\User', 41, '{\"old\": {\"is_active\": true}, \"attributes\": {\"is_active\": false}}', NULL, '2026-05-05 18:52:36', '2026-05-05 18:52:36'),
(1232, 'default', 'Usuario Alexandra Martinez Rodriguez actualizado', 'App\\Models\\User', 'updated', 265, 'App\\Models\\User', 41, '{\"old\": {\"is_active\": true}, \"attributes\": {\"is_active\": false}}', NULL, '2026-05-05 18:52:59', '2026-05-05 18:52:59'),
(1233, 'default', 'Usuario Agente Fycls actualizado', 'App\\Models\\User', 'updated', 42, 'App\\Models\\User', 41, '{\"old\": {\"email\": \"agente@fycls.com\"}, \"attributes\": {\"email\": \"soporte@fycls.com\"}}', NULL, '2026-05-05 19:27:56', '2026-05-05 19:27:56'),
(1234, 'default', 'Ticket TKT-7090: created', 'App\\Models\\Ticket', 'created', 441, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"Modificar cuenta de correo\", \"status_id\": 1, \"assignee_id\": null, \"priority_id\": 2}}', NULL, '2026-05-05 20:05:10', '2026-05-05 20:05:10'),
(1235, 'default', 'Usuario Procesos Fycls actualizado', 'App\\Models\\User', 'updated', 42, 'App\\Models\\User', 41, '{\"old\": {\"name\": \"Agente Fycls\", \"email\": \"soporte@fycls.com\"}, \"attributes\": {\"name\": \"Procesos Fycls\", \"email\": \"procesos@fycls.com\"}}', NULL, '2026-05-05 20:11:01', '2026-05-05 20:11:01'),
(1236, 'default', 'Usuario Soporte Fycls actualizado', 'App\\Models\\User', 'updated', 727, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-05 20:14:56', '2026-05-05 20:14:56'),
(1237, 'default', 'Ticket TKT-0014: updated', 'App\\Models\\Ticket', 'updated', 164, 'App\\Models\\User', 41, '{\"old\": {\"assignee_id\": null}, \"attributes\": {\"assignee_id\": 727}}', NULL, '2026-05-05 20:26:49', '2026-05-05 20:26:49'),
(1238, 'default', 'Grupo Fdf IT: created', 'App\\Models\\AgentGroup', 'created', 2, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Fdf IT\", \"active\": true, \"auto_assign\": false}}', NULL, '2026-05-05 23:15:11', '2026-05-05 23:15:11'),
(1239, 'default', 'Usuario Brayan Steven Suaza Hernández actualizado', 'App\\Models\\User', 'updated', 174, 'App\\Models\\User', 41, '{\"old\": {\"department_id\": null}, \"attributes\": {\"department_id\": 10}}', NULL, '2026-05-05 23:16:55', '2026-05-05 23:16:55'),
(1240, 'default', 'Usuario Holman Estih Fonseca Rojas actualizado', 'App\\Models\\User', 'updated', 199, 'App\\Models\\User', 41, '{\"old\": {\"department_id\": null}, \"attributes\": {\"department_id\": 10}}', NULL, '2026-05-05 23:17:18', '2026-05-05 23:17:18'),
(1241, 'default', 'Ticket TKT-0117: updated', 'App\\Models\\Ticket', 'updated', 508, 'App\\Models\\User', 41, '{\"old\": {\"assignee_id\": 727}, \"attributes\": {\"assignee_id\": 174}}', NULL, '2026-05-05 23:18:03', '2026-05-05 23:18:03'),
(1242, 'default', 'Ticket TKT-0083: updated', 'App\\Models\\Ticket', 'updated', 474, 'App\\Models\\User', 41, '{\"old\": {\"assignee_id\": 727}, \"attributes\": {\"assignee_id\": 199}}', NULL, '2026-05-05 23:18:42', '2026-05-05 23:18:42'),
(1243, 'default', 'Grupo Fdf IT: updated', 'App\\Models\\AgentGroup', 'updated', 2, 'App\\Models\\User', 41, '{\"old\": {\"auto_assign\": false}, \"attributes\": {\"auto_assign\": true}}', NULL, '2026-05-05 23:20:26', '2026-05-05 23:20:26'),
(1244, 'default', 'Grupo Soporte IT: created', 'App\\Models\\AgentGroup', 'created', 3, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Soporte IT\", \"active\": true, \"auto_assign\": true}}', NULL, '2026-05-06 00:21:55', '2026-05-06 00:21:55'),
(1245, 'default', 'Grupo Fdf IT: updated', 'App\\Models\\AgentGroup', 'updated', 2, 'App\\Models\\User', 41, '{\"old\": {\"auto_assign\": true}, \"attributes\": {\"auto_assign\": false}}', NULL, '2026-05-06 00:23:03', '2026-05-06 00:23:03'),
(1246, 'default', 'Grupo Gessig: created', 'App\\Models\\AgentGroup', 'created', 4, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Gessig\", \"active\": true, \"auto_assign\": true}}', NULL, '2026-05-06 00:23:37', '2026-05-06 00:23:37'),
(1247, 'default', 'Grupo Trexdi: created', 'App\\Models\\AgentGroup', 'created', 5, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Trexdi\", \"active\": true, \"auto_assign\": true}}', NULL, '2026-05-06 00:24:00', '2026-05-06 00:24:00'),
(1248, 'default', 'Usuario Brayan Steven Suaza Hernández actualizado', 'App\\Models\\User', 'updated', 174, 'App\\Models\\User', 41, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-06 00:26:28', '2026-05-06 00:26:28'),
(1249, 'default', 'Ticket RQ-0001: created', 'App\\Models\\Ticket', 'created', 515, 'App\\Models\\User', 41, '{\"attributes\": {\"title\": \"test correro\", \"status_id\": 1, \"assignee_id\": 727, \"priority_id\": 1}}', NULL, '2026-05-06 01:23:24', '2026-05-06 01:23:24'),
(1250, 'default', 'Ticket RQ-0001: updated', 'App\\Models\\Ticket', 'updated', 515, 'App\\Models\\User', 41, '{\"old\": {\"status_id\": 1}, \"attributes\": {\"status_id\": 4}}', NULL, '2026-05-06 01:23:44', '2026-05-06 01:23:44'),
(1251, 'default', 'Usuario Lucy Anzola actualizado', 'App\\Models\\User', 'updated', 228, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-06 11:21:41', '2026-05-06 11:21:41'),
(1252, 'default', 'Usuario Soporte Fycls actualizado', 'App\\Models\\User', 'updated', 727, 'App\\Models\\User', 41, '{\"old\": {\"department_id\": null}, \"attributes\": {\"department_id\": 11}}', NULL, '2026-05-06 14:27:26', '2026-05-06 14:27:26'),
(1253, 'default', 'Usuario Mesa de Ayuda creado', 'App\\Models\\User', 'created', 730, 'App\\Models\\User', 41, '{\"attributes\": {\"name\": \"Mesa de Ayuda\", \"email\": \"mesadeayuda@fycls.com\", \"is_active\": true, \"company_id\": null, \"department_id\": null}}', NULL, '2026-05-06 14:31:14', '2026-05-06 14:31:14'),
(1254, 'default', 'Grupo Gessig: updated', 'App\\Models\\AgentGroup', 'updated', 4, 'App\\Models\\User', 41, '{\"old\": {\"auto_assign\": true}, \"attributes\": {\"auto_assign\": false}}', NULL, '2026-05-06 14:31:45', '2026-05-06 14:31:45'),
(1255, 'default', 'Usuario Mesa de Ayuda actualizado', 'App\\Models\\User', 'updated', 730, 'App\\Models\\User', 41, '{\"old\": {\"department_id\": null}, \"attributes\": {\"department_id\": 8}}', NULL, '2026-05-06 14:37:48', '2026-05-06 14:37:48'),
(1256, 'default', 'Usuario Natalia Ortiz actualizado', 'App\\Models\\User', 'updated', 234, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-06 14:51:12', '2026-05-06 14:51:12'),
(1257, 'default', 'Usuario Monica Fernandez actualizado', 'App\\Models\\User', 'updated', 236, NULL, NULL, '{\"old\": [], \"attributes\": []}', NULL, '2026-05-06 14:55:34', '2026-05-06 14:55:34'),
(1258, 'default', 'Ticket GES-0137: created', 'App\\Models\\Ticket', 'created', 516, 'App\\Models\\User', 234, '{\"attributes\": {\"title\": \"Falla de impresoa\", \"status_id\": 2, \"assignee_id\": 727, \"priority_id\": 2}}', NULL, '2026-05-06 15:17:11', '2026-05-06 15:17:11'),
(1259, 'default', 'Usuario Soporte Fycls actualizado', 'App\\Models\\User', 'updated', 727, 'App\\Models\\User', 41, '{\"old\": [], \"attributes\": []}', NULL, '2026-06-02 21:14:42', '2026-06-02 21:14:42');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `agent_groups`
--

CREATE TABLE `agent_groups` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `auto_assign` tinyint(1) NOT NULL DEFAULT '0',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `agent_groups`
--

INSERT INTO `agent_groups` (`id`, `company_id`, `name`, `description`, `auto_assign`, `active`, `created_at`, `updated_at`) VALUES
(3, 1, 'Soporte IT', NULL, 1, 1, '2026-05-06 00:21:55', '2026-05-06 00:21:55'),
(4, 3, 'Gessig', NULL, 0, 1, '2026-05-06 00:23:37', '2026-05-06 14:31:45'),
(5, 4, 'Trexdi', NULL, 1, 1, '2026-05-06 00:24:00', '2026-05-06 00:24:00');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `agent_group_user`
--

CREATE TABLE `agent_group_user` (
  `agent_group_id` bigint UNSIGNED NOT NULL,
  `user_id` bigint UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `agent_group_user`
--

INSERT INTO `agent_group_user` (`agent_group_id`, `user_id`) VALUES
(3, 727),
(4, 727),
(5, 727),
(4, 730);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ai_classifications`
--

CREATE TABLE `ai_classifications` (
  `id` bigint UNSIGNED NOT NULL,
  `ticket_id` bigint UNSIGNED NOT NULL,
  `suggested_category_id` bigint UNSIGNED DEFAULT NULL,
  `suggested_priority_id` bigint UNSIGNED DEFAULT NULL,
  `category_confidence` decimal(5,2) NOT NULL DEFAULT '0.00',
  `priority_confidence` decimal(5,2) NOT NULL DEFAULT '0.00',
  `kb_suggestions` json DEFAULT NULL,
  `keywords_detected` json DEFAULT NULL,
  `applied` tinyint(1) NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `ai_classifications`
--

INSERT INTO `ai_classifications` (`id`, `ticket_id`, `suggested_category_id`, `suggested_priority_id`, `category_confidence`, `priority_confidence`, `kb_suggestions`, `keywords_detected`, `applied`, `created_at`, `updated_at`) VALUES
(34, 441, NULL, NULL, 0.00, 0.00, '[]', '[\"modificar\", \"cuenta\", \"correo\", \"amablemente\", \"solicito\", \"colaboración\", \"realizar\", \"cambio\", \"nombre\", \"actualmente\", \"utiliza\", \"sebastián\", \"ramírez\", \"sebastian\", \"ramirez\"]', 0, '2026-05-05 20:05:10', '2026-05-05 20:05:10'),
(35, 515, NULL, NULL, 0.00, 0.00, '[]', '[\"test\", \"correro\", \"correo\", \"test correro\", \"correro test\", \"test correo\"]', 0, '2026-05-06 01:23:25', '2026-05-06 01:23:25'),
(36, 516, NULL, NULL, 0.00, 0.00, '[]', '[\"falla\", \"impresoa\", \"puedo\", \"imprimir\", \"falla impresoa\", \"impresoa puedo\", \"puedo imprimir\"]', 0, '2026-05-06 15:17:12', '2026-05-06 15:17:12');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ai_kb_drafts`
--

CREATE TABLE `ai_kb_drafts` (
  `id` bigint UNSIGNED NOT NULL,
  `ticket_id` bigint UNSIGNED NOT NULL,
  `category_id` bigint UNSIGNED DEFAULT NULL,
  `suggested_title` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `suggested_excerpt` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `suggested_content` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `suggested_tags` json DEFAULT NULL,
  `status` enum('pending','published','rejected') CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'pending',
  `published_article_id` bigint UNSIGNED DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ai_keyword_rules`
--

CREATE TABLE `ai_keyword_rules` (
  `id` bigint UNSIGNED NOT NULL,
  `keyword` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `entity_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `entity_id` bigint UNSIGNED NOT NULL,
  `weight` decimal(5,2) NOT NULL DEFAULT '1.00',
  `hits` int NOT NULL DEFAULT '0',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `ai_response_templates`
--

CREATE TABLE `ai_response_templates` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `trigger_keywords` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `category_id` bigint UNSIGNED DEFAULT NULL,
  `ticket_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `template_body` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `min_confidence` int NOT NULL DEFAULT '50',
  `uses` int NOT NULL DEFAULT '0',
  `accepted` int NOT NULL DEFAULT '0',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `assets`
--

CREATE TABLE `assets` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `code` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `serial_number` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `category_id` bigint UNSIGNED NOT NULL,
  `model_id` bigint UNSIGNED DEFAULT NULL,
  `status` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'active',
  `location` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `office` varchar(200) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `department_id` bigint UNSIGNED DEFAULT NULL,
  `assigned_to` bigint UNSIGNED DEFAULT NULL,
  `position` varchar(150) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `ip_address` varchar(45) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `operating_system` varchar(120) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `brand` varchar(100) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `brand_model` varchar(150) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `processor` varchar(150) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `ram` varchar(60) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `storage` varchar(120) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `parent_asset_id` bigint UNSIGNED DEFAULT NULL,
  `purchase_date` date DEFAULT NULL,
  `purchase_price` decimal(12,2) DEFAULT NULL,
  `supplier` varchar(200) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `fixed_asset_code` varchar(60) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `activity` varchar(200) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `warranty_until` date DEFAULT NULL,
  `notes` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `qr_code` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  `deleted_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_assignments`
--

CREATE TABLE `asset_assignments` (
  `id` bigint UNSIGNED NOT NULL,
  `asset_id` bigint UNSIGNED NOT NULL,
  `user_id` bigint UNSIGNED NOT NULL,
  `assigned_by` bigint UNSIGNED NOT NULL,
  `assigned_at` date NOT NULL,
  `returned_at` date DEFAULT NULL,
  `reason` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `notes` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_categories`
--

CREATE TABLE `asset_categories` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `icon` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'server',
  `color` varchar(7) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#2E86AB',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_custom_fields`
--

CREATE TABLE `asset_custom_fields` (
  `id` bigint UNSIGNED NOT NULL,
  `category_id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `label` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'text',
  `options` json DEFAULT NULL,
  `required` tinyint(1) NOT NULL DEFAULT '0',
  `order` int NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_field_values`
--

CREATE TABLE `asset_field_values` (
  `id` bigint UNSIGNED NOT NULL,
  `asset_id` bigint UNSIGNED NOT NULL,
  `field_id` bigint UNSIGNED NOT NULL,
  `value` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_interventions`
--

CREATE TABLE `asset_interventions` (
  `id` bigint UNSIGNED NOT NULL,
  `asset_id` bigint UNSIGNED NOT NULL,
  `technician_id` bigint UNSIGNED NOT NULL,
  `ticket_id` bigint UNSIGNED DEFAULT NULL,
  `type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `title` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `cost` decimal(10,2) DEFAULT NULL,
  `intervention_date` date NOT NULL,
  `status_before` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `status_after` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_manufacturers`
--

CREATE TABLE `asset_manufacturers` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `website` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `asset_models`
--

CREATE TABLE `asset_models` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `manufacturer_id` bigint UNSIGNED DEFAULT NULL,
  `category_id` bigint UNSIGNED NOT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `automation_logs`
--

CREATE TABLE `automation_logs` (
  `id` bigint UNSIGNED NOT NULL,
  `rule_id` bigint UNSIGNED NOT NULL,
  `ticket_id` bigint UNSIGNED NOT NULL,
  `actions_executed` json NOT NULL,
  `result` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'success',
  `executed_at` timestamp NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `automation_rules`
--

CREATE TABLE `automation_rules` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `trigger` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `conditions` json NOT NULL,
  `actions` json NOT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `order` int NOT NULL DEFAULT '0',
  `executions` int NOT NULL DEFAULT '0',
  `last_executed_at` timestamp NULL DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `business_hours`
--

CREATE TABLE `business_hours` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `day_of_week` tinyint NOT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `opens_at` time NOT NULL DEFAULT '08:00:00',
  `closes_at` time NOT NULL DEFAULT '17:00:00',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `business_hours`
--

INSERT INTO `business_hours` (`id`, `company_id`, `day_of_week`, `active`, `opens_at`, `closes_at`, `created_at`, `updated_at`) VALUES
(1, NULL, 0, 0, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(2, NULL, 1, 1, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(3, NULL, 2, 1, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(4, NULL, 3, 1, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(5, NULL, 4, 1, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(6, NULL, 5, 1, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17'),
(7, NULL, 6, 0, '08:00:00', '17:00:00', '2026-02-26 06:03:17', '2026-02-26 06:03:17');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `cache`
--

CREATE TABLE `cache` (
  `key` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `value` mediumtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `expiration` int NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `cache`
--

INSERT INTO `cache` (`key`, `value`, `expiration`) VALUES
('fycls-service-desk-cache-comercial@fycls.com|179.51.107.98', 'i:1;', 1780450695),
('fycls-service-desk-cache-comercial@fycls.com|179.51.107.98:timer', 'i:1780450695;', 1780450695),
('fycls-service-desk-cache-soporte@fycls.com|179.51.107.100', 'i:3;', 1780452655),
('fycls-service-desk-cache-soporte@fycls.com|179.51.107.100:timer', 'i:1780452655;', 1780452655),
('fycls-service-desk-cache-spatie.permission.cache', 'a:3:{s:5:\"alias\";a:4:{s:1:\"a\";s:2:\"id\";s:1:\"b\";s:4:\"name\";s:1:\"c\";s:10:\"guard_name\";s:1:\"r\";s:5:\"roles\";}s:11:\"permissions\";a:29:{i:0;a:4:{s:1:\"a\";i:1;s:1:\"b\";s:11:\"users.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:6:{i:0;i:1;i:1;i:2;i:2;i:5;i:3;i:6;i:4;i:7;i:5;i:9;}}i:1;a:4:{s:1:\"a\";i:2;s:1:\"b\";s:12:\"users.create\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:2;a:4:{s:1:\"a\";i:3;s:1:\"b\";s:10:\"users.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:3;a:4:{s:1:\"a\";i:4;s:1:\"b\";s:12:\"users.delete\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:4;a:4:{s:1:\"a\";i:5;s:1:\"b\";s:14:\"settings.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:5;a:4:{s:1:\"a\";i:6;s:1:\"b\";s:13:\"settings.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:6;a:4:{s:1:\"a\";i:7;s:1:\"b\";s:14:\"reportes.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:6:{i:0;i:1;i:1;i:2;i:2;i:3;i:3;i:5;i:4;i:6;i:5;i:9;}}i:7;a:4:{s:1:\"a\";i:8;s:1:\"b\";s:15:\"reportes.export\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:4:{i:0;i:1;i:1;i:2;i:2;i:5;i:3;i:6;}}i:8;a:4:{s:1:\"a\";i:9;s:1:\"b\";s:15:\"dashboard.admin\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:5:{i:0;i:1;i:1;i:2;i:2;i:5;i:3;i:6;i:4;i:9;}}i:9;a:4:{s:1:\"a\";i:10;s:1:\"b\";s:19:\"dashboard.operativo\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:9:{i:0;i:1;i:1;i:2;i:2;i:3;i:3;i:4;i:4;i:5;i:5;i:6;i:6;i:7;i:7;i:8;i:8;i:9;}}i:10;a:4:{s:1:\"a\";i:11;s:1:\"b\";s:15:\"auditoria.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:11;a:4:{s:1:\"a\";i:12;s:1:\"b\";s:17:\"departments.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:5:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;i:4;i:9;}}i:12;a:4:{s:1:\"a\";i:13;s:1:\"b\";s:18:\"departments.create\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:13;a:4:{s:1:\"a\";i:14;s:1:\"b\";s:16:\"departments.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:14;a:4:{s:1:\"a\";i:15;s:1:\"b\";s:18:\"departments.delete\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:15;a:4:{s:1:\"a\";i:16;s:1:\"b\";s:18:\"agent_groups.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:3:{i:0;i:1;i:1;i:5;i:2;i:6;}}i:16;a:4:{s:1:\"a\";i:17;s:1:\"b\";s:19:\"agent_groups.create\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:17;a:4:{s:1:\"a\";i:18;s:1:\"b\";s:17:\"agent_groups.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:18;a:4:{s:1:\"a\";i:19;s:1:\"b\";s:19:\"agent_groups.delete\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:19;a:4:{s:1:\"a\";i:20;s:1:\"b\";s:13:\"tickets.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:5:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;i:4;i:8;}}i:20;a:4:{s:1:\"a\";i:21;s:1:\"b\";s:14:\"tickets.create\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:5:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;i:4;i:8;}}i:21;a:4:{s:1:\"a\";i:22;s:1:\"b\";s:12:\"tickets.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:4:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;}}i:22;a:4:{s:1:\"a\";i:23;s:1:\"b\";s:14:\"tickets.delete\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:23;a:4:{s:1:\"a\";i:24;s:1:\"b\";s:14:\"tickets.assign\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:3:{i:0;i:1;i:1;i:5;i:2;i:6;}}i:24;a:4:{s:1:\"a\";i:25;s:1:\"b\";s:14:\"tickets.config\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}i:25;a:4:{s:1:\"a\";i:26;s:1:\"b\";s:12:\"assets.index\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:4:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;}}i:26;a:4:{s:1:\"a\";i:27;s:1:\"b\";s:13:\"assets.create\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:3:{i:0;i:1;i:1;i:5;i:2;i:6;}}i:27;a:4:{s:1:\"a\";i:28;s:1:\"b\";s:11:\"assets.edit\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:4:{i:0;i:1;i:1;i:5;i:2;i:6;i:3;i:7;}}i:28;a:4:{s:1:\"a\";i:29;s:1:\"b\";s:13:\"assets.delete\";s:1:\"c\";s:3:\"web\";s:1:\"r\";a:2:{i:0;i:1;i:1;i:5;}}}s:5:\"roles\";a:9:{i:0;a:3:{s:1:\"a\";i:1;s:1:\"b\";s:5:\"admin\";s:1:\"c\";s:3:\"web\";}i:1;a:3:{s:1:\"a\";i:2;s:1:\"b\";s:7:\"gerente\";s:1:\"c\";s:3:\"web\";}i:2;a:3:{s:1:\"a\";i:5;s:1:\"b\";s:10:\"superadmin\";s:1:\"c\";s:3:\"web\";}i:3;a:3:{s:1:\"a\";i:6;s:1:\"b\";s:12:\"jefe_soporte\";s:1:\"c\";s:3:\"web\";}i:4;a:3:{s:1:\"a\";i:7;s:1:\"b\";s:6:\"agente\";s:1:\"c\";s:3:\"web\";}i:5;a:3:{s:1:\"a\";i:9;s:1:\"b\";s:9:\"consultor\";s:1:\"c\";s:3:\"web\";}i:6;a:3:{s:1:\"a\";i:3;s:1:\"b\";s:6:\"editor\";s:1:\"c\";s:3:\"web\";}i:7;a:3:{s:1:\"a\";i:4;s:1:\"b\";s:6:\"viewer\";s:1:\"c\";s:3:\"web\";}i:8;a:3:{s:1:\"a\";i:8;s:1:\"b\";s:7:\"usuario\";s:1:\"c\";s:3:\"web\";}}}', 1780539224);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `cache_locks`
--

CREATE TABLE `cache_locks` (
  `key` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `owner` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `expiration` int NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `companies`
--

CREATE TABLE `companies` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(100) COLLATE utf8mb4_unicode_ci NOT NULL,
  `slug` varchar(50) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ticket_prefix` varchar(10) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `legal_name` varchar(200) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `nit` varchar(30) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `domain` varchar(100) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `logo_path` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `primary_color` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#1d4ed8',
  `contact_email` varchar(150) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `contact_phone` varchar(50) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_active` tinyint(1) NOT NULL DEFAULT '1',
  `is_operator` tinyint(1) NOT NULL DEFAULT '0',
  `settings` json DEFAULT NULL,
  `order` int NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  `deleted_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `companies`
--

INSERT INTO `companies` (`id`, `name`, `slug`, `ticket_prefix`, `legal_name`, `nit`, `domain`, `logo_path`, `primary_color`, `contact_email`, `contact_phone`, `is_active`, `is_operator`, `settings`, `order`, `created_at`, `updated_at`, `deleted_at`) VALUES
(1, 'Fycls', 'fycls', 'RQ', 'Fycls S.A.S.', NULL, 'fycls.com', '/images/companies/fycls.png', '#1d4ed8', 'soporte@fycls.com', NULL, 1, 1, NULL, 0, '2026-05-02 02:27:34', '2026-05-05 14:03:38', NULL),
(3, 'Gessig', 'gessig', 'GES', 'Gessig', NULL, 'gessig.com', '/images/companies/gessig.png', '#0891b2', NULL, NULL, 1, 0, NULL, 2, '2026-05-02 02:27:34', '2026-05-05 14:03:59', NULL),
(4, 'Trexdi', 'trexdi', 'RQ', 'Trexdi', NULL, 'trexdi.com', '/images/companies/trexdi.png', '#dadd2c', NULL, NULL, 1, 0, NULL, 3, '2026-05-02 02:27:34', '2026-05-05 15:11:57', NULL);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `configurations`
--

CREATE TABLE `configurations` (
  `id` bigint UNSIGNED NOT NULL,
  `key` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `value` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `group` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'general',
  `type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'text',
  `label` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `is_public` tinyint(1) NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `departments`
--

CREATE TABLE `departments` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `color` varchar(7) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#2E86AB',
  `parent_id` bigint UNSIGNED DEFAULT NULL,
  `manager_id` bigint UNSIGNED DEFAULT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `order` int NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `departments`
--

INSERT INTO `departments` (`id`, `company_id`, `name`, `description`, `color`, `parent_id`, `manager_id`, `active`, `order`, `created_at`, `updated_at`) VALUES
(8, 4, 'Tecnología e Innovación', 'Infraestructura, desarrollo y soporte técnico', '#2E86AB', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(9, 3, 'Tecnología e Innovación', 'Infraestructura, desarrollo y soporte técnico', '#2E86AB', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(11, 1, 'Tecnología e Innovación', 'Infraestructura, desarrollo y soporte técnico', '#2E86AB', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(12, 4, 'Administración y Finanzas', 'Gestión administrativa y financiera', '#27AE60', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(13, 3, 'Administración y Finanzas', 'Gestión administrativa y financiera', '#27AE60', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(15, 1, 'Administración y Finanzas', 'Gestión administrativa y financiera', '#27AE60', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(16, 4, 'Operaciones', 'Procesos operativos y logística', '#F39C12', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(17, 3, 'Operaciones', 'Procesos operativos y logística', '#F39C12', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(19, 1, 'Operaciones', 'Procesos operativos y logística', '#F39C12', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(20, 4, 'Talento Humano', 'Gestión del recurso humano', '#8E44AD', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(21, 3, 'Talento Humano', 'Gestión del recurso humano', '#8E44AD', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(23, 1, 'Talento Humano', 'Gestión del recurso humano', '#8E44AD', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(24, 4, 'Comercial', 'Ventas y relaciones con clientes', '#E74C3C', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(25, 3, 'Comercial', 'Ventas y relaciones con clientes', '#E74C3C', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57'),
(27, 1, 'Comercial', 'Ventas y relaciones con clientes', '#E74C3C', NULL, NULL, 1, 0, '2026-02-26 04:52:57', '2026-02-26 04:52:57');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `failed_jobs`
--

CREATE TABLE `failed_jobs` (
  `id` bigint UNSIGNED NOT NULL,
  `uuid` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `connection` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `queue` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `payload` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `exception` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `failed_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `jobs`
--

CREATE TABLE `jobs` (
  `id` bigint UNSIGNED NOT NULL,
  `queue` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `payload` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `attempts` tinyint UNSIGNED NOT NULL,
  `reserved_at` int UNSIGNED DEFAULT NULL,
  `available_at` int UNSIGNED NOT NULL,
  `created_at` int UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `job_batches`
--

CREATE TABLE `job_batches` (
  `id` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `total_jobs` int NOT NULL,
  `pending_jobs` int NOT NULL,
  `failed_jobs` int NOT NULL,
  `failed_job_ids` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `options` mediumtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `cancelled_at` int DEFAULT NULL,
  `created_at` int NOT NULL,
  `finished_at` int DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `kb_articles`
--

CREATE TABLE `kb_articles` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `title` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `slug` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `content` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `excerpt` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `category_id` bigint UNSIGNED DEFAULT NULL,
  `author_id` bigint UNSIGNED NOT NULL,
  `status` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'draft',
  `featured` tinyint(1) NOT NULL DEFAULT '0',
  `views` int NOT NULL DEFAULT '0',
  `helpful_yes` int NOT NULL DEFAULT '0',
  `helpful_no` int NOT NULL DEFAULT '0',
  `tags` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `published_at` timestamp NULL DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL,
  `deleted_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `kb_categories`
--

CREATE TABLE `kb_categories` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `slug` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `description` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `icon` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'book-open',
  `color` varchar(7) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '#2E86AB',
  `parent_id` bigint UNSIGNED DEFAULT NULL,
  `order` int NOT NULL DEFAULT '0',
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `kb_votes`
--

CREATE TABLE `kb_votes` (
  `id` bigint UNSIGNED NOT NULL,
  `article_id` bigint UNSIGNED NOT NULL,
  `user_id` bigint UNSIGNED NOT NULL,
  `helpful` tinyint(1) NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `migrations`
--

CREATE TABLE `migrations` (
  `id` int UNSIGNED NOT NULL,
  `migration` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `batch` int NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `model_has_permissions`
--

CREATE TABLE `model_has_permissions` (
  `permission_id` bigint UNSIGNED NOT NULL,
  `model_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `model_id` bigint UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `model_has_roles`
--

CREATE TABLE `model_has_roles` (
  `role_id` bigint UNSIGNED NOT NULL,
  `model_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `model_id` bigint UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `model_has_roles`
--

INSERT INTO `model_has_roles` (`role_id`, `model_type`, `model_id`) VALUES
(5, 'App\\Models\\User', 41),
(1, 'App\\Models\\User', 42),
(8, 'App\\Models\\User', 44),
(8, 'App\\Models\\User', 45),
(1, 'App\\Models\\User', 225),
(8, 'App\\Models\\User', 226),
(8, 'App\\Models\\User', 227),
(8, 'App\\Models\\User', 228),
(8, 'App\\Models\\User', 229),
(8, 'App\\Models\\User', 230),
(8, 'App\\Models\\User', 231),
(8, 'App\\Models\\User', 232),
(8, 'App\\Models\\User', 233),
(9, 'App\\Models\\User', 234),
(8, 'App\\Models\\User', 235),
(2, 'App\\Models\\User', 236),
(8, 'App\\Models\\User', 237),
(8, 'App\\Models\\User', 238),
(8, 'App\\Models\\User', 239),
(8, 'App\\Models\\User', 240),
(8, 'App\\Models\\User', 241),
(8, 'App\\Models\\User', 242),
(8, 'App\\Models\\User', 243),
(8, 'App\\Models\\User', 244),
(8, 'App\\Models\\User', 245),
(8, 'App\\Models\\User', 246),
(8, 'App\\Models\\User', 625),
(7, 'App\\Models\\User', 727),
(7, 'App\\Models\\User', 730);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `nexus_notifications`
--

CREATE TABLE `nexus_notifications` (
  `id` bigint UNSIGNED NOT NULL,
  `user_id` bigint UNSIGNED NOT NULL,
  `type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `title` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `body` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `url` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `icon` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'bell',
  `color` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT 'blue',
  `read_at` timestamp NULL DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `nexus_notifications`
--

INSERT INTO `nexus_notifications` (`id`, `user_id`, `type`, `title`, `body`, `url`, `icon`, `color`, `read_at`, `created_at`, `updated_at`) VALUES
(205, 42, 'ticket_assigned', 'Se te asignó el ticket TKT-0001', 'Falla de acceso al correo', 'https://holman.evolucionamos.com/tickets/33', 'user-check', 'purple', NULL, '2026-05-01 23:19:09', '2026-05-01 23:19:09'),
(206, 41, 'ticket_status_changed', 'Ticket TKT-0001 actualizado', 'Estado cambiado de \'Nuevo\' a \'En Progreso\'', 'https://holman.evolucionamos.com/tickets/33', 'arrows', 'indigo', NULL, '2026-05-01 23:19:28', '2026-05-01 23:19:28'),
(207, 42, 'ticket_created', 'Nuevo ticket TKT-7090', 'Modificar cuenta de correo', 'https://holman.evolucionamos.com/tickets/441', 'plus-circle', 'blue', NULL, '2026-05-05 20:05:10', '2026-05-05 20:05:10'),
(208, 225, 'ticket_created', 'Nuevo ticket TKT-7090', 'Modificar cuenta de correo', 'https://holman.evolucionamos.com/tickets/441', 'plus-circle', 'blue', NULL, '2026-05-05 20:05:10', '2026-05-05 20:05:10'),
(209, 727, 'ticket_assigned', 'Se te asignó el ticket TKT-0014', 'el digiturno no tiene papel', 'https://holman.evolucionamos.com/tickets/164', 'user-check', 'purple', NULL, '2026-05-05 20:26:49', '2026-05-05 20:26:49'),
(212, 42, 'ticket_created', 'Nuevo ticket RQ-0001', 'test correro', 'https://holman.evolucionamos.com/tickets/515', 'plus-circle', 'blue', NULL, '2026-05-06 01:23:25', '2026-05-06 01:23:25'),
(213, 225, 'ticket_created', 'Nuevo ticket RQ-0001', 'test correro', 'https://holman.evolucionamos.com/tickets/515', 'plus-circle', 'blue', NULL, '2026-05-06 01:23:25', '2026-05-06 01:23:25'),
(215, 727, 'ticket_assigned', 'Se te asignó el ticket RQ-0001', 'test correro', 'https://holman.evolucionamos.com/tickets/515', 'user-check', 'purple', NULL, '2026-05-06 01:23:25', '2026-05-06 01:23:25'),
(216, 41, 'ticket_status_changed', 'Ticket RQ-0001 actualizado', 'Estado cambiado de \'Nuevo\' a \'Pendiente Usuario\'', 'https://holman.evolucionamos.com/tickets/515', 'arrows', 'indigo', NULL, '2026-05-06 01:23:45', '2026-05-06 01:23:45'),
(217, 42, 'ticket_created', 'Nuevo ticket GES-0137', 'Falla de impresoa', 'https://holman.evolucionamos.com/tickets/516', 'plus-circle', 'blue', NULL, '2026-05-06 15:17:12', '2026-05-06 15:17:12'),
(218, 225, 'ticket_created', 'Nuevo ticket GES-0137', 'Falla de impresoa', 'https://holman.evolucionamos.com/tickets/516', 'plus-circle', 'blue', NULL, '2026-05-06 15:17:12', '2026-05-06 15:17:12'),
(219, 41, 'ticket_created', 'Nuevo ticket GES-0137', 'Falla de impresoa', 'https://holman.evolucionamos.com/tickets/516', 'plus-circle', 'blue', NULL, '2026-05-06 15:17:12', '2026-05-06 15:17:12'),
(221, 727, 'ticket_assigned', 'Se te asignó el ticket GES-0137', 'Falla de impresoa', 'https://holman.evolucionamos.com/tickets/516', 'user-check', 'purple', NULL, '2026-05-06 15:17:12', '2026-05-06 15:17:12');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `notifications`
--

CREATE TABLE `notifications` (
  `id` char(36) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `notifiable_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `notifiable_id` bigint UNSIGNED NOT NULL,
  `data` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `read_at` timestamp NULL DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `password_reset_tokens`
--

CREATE TABLE `password_reset_tokens` (
  `email` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `token` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `permissions`
--

CREATE TABLE `permissions` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `guard_name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `permissions`
--

INSERT INTO `permissions` (`id`, `name`, `guard_name`, `created_at`, `updated_at`) VALUES
(1, 'users.index', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(2, 'users.create', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(3, 'users.edit', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(4, 'users.delete', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(5, 'settings.index', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(6, 'settings.edit', 'web', '2026-02-25 16:32:15', '2026-02-25 16:32:15'),
(7, 'reportes.index', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(8, 'reportes.export', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(9, 'dashboard.admin', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(10, 'dashboard.operativo', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(11, 'auditoria.index', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(12, 'departments.index', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(13, 'departments.create', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(14, 'departments.edit', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(15, 'departments.delete', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(16, 'agent_groups.index', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(17, 'agent_groups.create', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(18, 'agent_groups.edit', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(19, 'agent_groups.delete', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(20, 'tickets.index', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(21, 'tickets.create', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(22, 'tickets.edit', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(23, 'tickets.delete', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(24, 'tickets.assign', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(25, 'tickets.config', 'web', '2026-02-26 05:13:37', '2026-02-26 05:13:37'),
(26, 'assets.index', 'web', '2026-02-26 05:31:09', '2026-02-26 05:31:09'),
(27, 'assets.create', 'web', '2026-02-26 05:31:09', '2026-02-26 05:31:09'),
(28, 'assets.edit', 'web', '2026-02-26 05:31:09', '2026-02-26 05:31:09'),
(29, 'assets.delete', 'web', '2026-02-26 05:31:09', '2026-02-26 05:31:09');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `personal_access_tokens`
--

CREATE TABLE `personal_access_tokens` (
  `id` bigint UNSIGNED NOT NULL,
  `tokenable_type` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `tokenable_id` bigint UNSIGNED NOT NULL,
  `name` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `token` varchar(64) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `abilities` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `last_used_at` timestamp NULL DEFAULT NULL,
  `expires_at` timestamp NULL DEFAULT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `reply_templates`
--

CREATE TABLE `reply_templates` (
  `id` bigint UNSIGNED NOT NULL,
  `company_id` bigint UNSIGNED DEFAULT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `shortcut` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `body` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `category_id` bigint UNSIGNED DEFAULT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `uses` int NOT NULL DEFAULT '0',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `roles`
--

CREATE TABLE `roles` (
  `id` bigint UNSIGNED NOT NULL,
  `name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `guard_name` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `roles`
--

INSERT INTO `roles` (`id`, `name`, `guard_name`, `created_at`, `updated_at`) VALUES
(1, 'admin', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(2, 'gerente', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(3, 'editor', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(4, 'viewer', 'web', '2026-02-25 16:32:16', '2026-02-25 16:32:16'),
(5, 'superadmin', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(6, 'jefe_soporte', 'web', '2026-02-26 04:49:11', '2026-02-26 04:49:11'),
(7, 'agente', 'web', '2026-02-26 04:49:12', '2026-02-26 04:49:12'),
(8, 'usuario', 'web', '2026-02-26 04:49:12', '2026-02-26 04:49:12'),
(9, 'consultor', 'web', '2026-02-26 04:49:12', '2026-02-26 04:49:12');

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `role_has_permissions`
--

CREATE TABLE `role_has_permissions` (
  `permission_id` bigint UNSIGNED NOT NULL,
  `role_id` bigint UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `role_has_permissions`
--

INSERT INTO `role_has_permissions` (`permission_id`, `role_id`) VALUES
(1, 1),
(2, 1),
(3, 1),
(4, 1),
(5, 1),
(6, 1),
(7, 1),
(8, 1),
(9, 1),
(10, 1),
(11, 1),
(12, 1),
(13, 1),
(14, 1),
(15, 1),
(16, 1),
(17, 1),
(18, 1),
(19, 1),
(20, 1),
(21, 1),
(22, 1),
(23, 1),
(24, 1),
(25, 1),
(26, 1),
(27, 1),
(28, 1),
(29, 1),
(1, 2),
(7, 2),
(8, 2),
(9, 2),
(10, 2),
(7, 3),
(10, 3),
(10, 4),
(1, 5),
(2, 5),
(3, 5),
(4, 5),
(5, 5),
(6, 5),
(7, 5),
(8, 5),
(9, 5),
(10, 5),
(11, 5),
(12, 5),
(13, 5),
(14, 5),
(15, 5),
(16, 5),
(17, 5),
(18, 5),
(19, 5),
(20, 5),
(21, 5),
(22, 5),
(23, 5),
(24, 5),
(25, 5),
(26, 5),
(27, 5),
(28, 5),
(29, 5),
(1, 6),
(7, 6),
(8, 6),
(9, 6),
(10, 6),
(12, 6),
(16, 6),
(20, 6),
(21, 6),
(22, 6),
(24, 6),
(26, 6),
(27, 6),
(28, 6),
(1, 7),
(10, 7),
(12, 7),
(20, 7),
(21, 7),
(22, 7),
(26, 7),
(28, 7),
(10, 8),
(20, 8),
(21, 8),
(1, 9),
(7, 9),
(9, 9),
(10, 9),
(12, 9);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `schedules`
--

CREATE TABLE `schedules` (
  `id` bigint UNSIGNED NOT NULL,
  `department_id` bigint UNSIGNED NOT NULL,
  `day_of_week` tinyint NOT NULL,
  `start_time` time NOT NULL,
  `end_time` time NOT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `created_at` timestamp NULL DEFAULT NULL,
  `updated_at` timestamp NULL DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `sessions`
--

CREATE TABLE `sessions` (
  `id` varchar(255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `user_id` bigint UNSIGNED DEFAULT NULL,
  `ip_address` varchar(45) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci DEFAULT NULL,
  `user_agent` text CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci,
  `payload` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NOT NULL,
  `last_activity` int NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

--
-- Volcado de datos para la tabla `sessions`
--

INSERT INTO `sessions` (`id`, `user_id`, `ip_address`, `user_agent`, `payload`, `last_activity`) VALUES
('0EEeEVuhPLcEdE2LJrwVVgxBPgNHDMOPq6feeBCs', NULL, '148.113.206.127', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36', 'YToyOntzOjY6Il90b2tlbiI7czo0MDoiNnEwMjZaN2ExRENZOTFVSlk1YzRaTVY5TXBxZFpBVk13UnBRQ0tKdSI7czo2OiJfZmxhc2giO2E6Mjp7czozOiJvbGQiO2E6MDp7fXM6MzoibmV3IjthOjA6e319fQ==', 1782704105),
('3nVftxhjTmMMPXQGnoKuUlgvw1Gb9P4oAStghCZI', NULL, '148.113.206.127', 'Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoicXg5NXZkOElkMHFra3lNNHBmQUwzcmxJeDZ6U0JzWVpGTHJtWmN4QSI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782704306),
('60oXgUy6ZJZEw9V9US6U7EssNgFBvQQEcLqeIKcf', NULL, '83.140.44.42', 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.3.1 Safari/605.1.1', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoianh2YkczR3EwSXY2ZDZSNld4S0hOdGhqclpyUlVBQ1VVVzVMZ2hBZCI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782599523),
('8RWXSxbT0MQV7aWf80zikIeOOIBSsI4JIpo4sPvC', NULL, '148.113.206.127', 'Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)', 'YToyOntzOjY6Il90b2tlbiI7czo0MDoiempEbmY5VTBPYjNUNHNYajFVc0FFUmZhc1dmSGJWbjZDb1UyMHdCcCI7czo2OiJfZmxhc2giO2E6Mjp7czozOiJvbGQiO2E6MDp7fXM6MzoibmV3IjthOjA6e319fQ==', 1782704306),
('bJscyuaedv8FlgKcbCo0PkyR1LVWmffYASfA2jdg', NULL, '34.42.173.131', 'Mozilla/5.0 (compatible; CMS-Checker/1.0; +https://example.com)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiaGtzdk1aTzlPbWpaTjNyN21qZG9aSGRZeDJUZFhlRnB6REhoMXA3ciI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782645509),
('DX2znV67tF7rjagS3ZO7L96DHQfj7PsZSTqBj8yT', NULL, '92.4.85.129', 'python-requests/2.31.0', 'YToyOntzOjY6Il90b2tlbiI7czo0MDoicVJ6ZHNERkpHWjVxRFZ5anpOUllUT01mZjZmMVd3STFENWlwWWkweSI7czo2OiJfZmxhc2giO2E6Mjp7czozOiJvbGQiO2E6MDp7fXM6MzoibmV3IjthOjA6e319fQ==', 1782659559),
('eQZrlgmMvJwJIlWsILYsr59hk06aqHt714WJuy4y', NULL, '34.42.173.131', 'Mozilla/5.0 (compatible; CMS-Checker/1.0; +https://example.com)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiSk1FQ0F0R2lYa0ZxWk9qU3I4U2pqUHliNFJSb1FVdmd2MkFZQXhGciI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782645509),
('F4qKSbr929jOIVFh5Ehlpsn2lgjWZjk4AKMTuXI8', NULL, '136.66.92.155', 'Mozilla/5.0 (compatible; CMS-Checker/1.0; +https://example.com)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiVWtPRXBLd25lRmRpTXdKUDNPSHUxZXlvazdoRjBVQUNsYjlFTXFDaSI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782655041),
('gk5Z8MXeyu4LJ33Nqe2VDV7OQAx56nN5S67aENw4', NULL, '136.66.92.155', 'Mozilla/5.0 (compatible; CMS-Checker/1.0; +https://example.com)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiWDVHRjJFTHV1UHNzZjYwTFNPM3R0VDNuMlozOHFuNDhDZnRTaEdFNCI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782655041),
('IWXFpPXA6YxlbVg0b4lfAVLxmdIktQeJ4FLyn4kH', NULL, '157.15.40.60', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiam1IRnFFVVVUd3FhcExvME5QSld2ZDBHTE5wZ3Nhd2FZcVVCNTdQcSI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782695851),
('O3jb1k6ajeb1JWpsPbpSrtlZvFdg7ABC9PPCpWPy', NULL, '35.154.65.17', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36', 'YTo0OntzOjY6Il90b2tlbiI7czo0MDoiejRGSlM5aVFacWZFcFJFNzlEWjVPUWhmaUJSSXFjaWd6c3V4UlVnMiI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX1zOjM6InVybCI7YToxOntzOjg6ImludGVuZGVkIjtzOjQzOiJodHRwczovL2RhdmlkLmV2b2x1Y2lvbmFtb3MuY29tL3BvcnRhbC8uZW52Ijt9fQ==', 1782652513),
('OQ1u5IU7yMnNMbKq6TqWacImA0BcbreWvNnNOnKF', NULL, '148.113.206.127', 'Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiUXFxVGhqclBKNHp6RWRVb0VWMElib2RsZVhLeFo4cGlDQjBBdWQ4bCI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782704305),
('pzwvUCVmygRbPWITC8VISDn1LlcQX661SquUXSu1', NULL, '74.7.243.215', 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; GPTBot/1.4; +https://openai.com/gptbot)', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoibERpYUE3aDZkbkwwdUgwUmZsNjNzeE53eXZKRUphcG1BZlB6eHdjQSI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782657235),
('tIsTiew5ZtiFn3Y6Cuf0BkH9XSPa6vZ2f388U4F4', NULL, '5.133.208.103', 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.3.1 Safari/605.1.1', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoibVRFZzBMaFBsQWNXN2lmdDBObVNjdXVDdGd3TUNSYkhiWjd5bjl5TiI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782599524),
('UhNJRUXRBbAc9FNx5J0XnDnGQaX1FdL62FduhAWA', NULL, '157.15.40.60', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiMmNucHpnVVMxV1UxeXQ5VktkNk1iWkN5b2dheUlHTGRnd2drM1d2RSI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782695852),
('XWUDx9kqgJF4X4rn0qEA7STEM7RYboO5w6ymlche', NULL, '3.139.242.79', 'visionheight.com/scan Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126.0.0.0 Safari/537.36', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiYVduV2JiOFlCS1A4S25xcEd1dWR2SUdrRTVvbWQwVjN3Mk9QQXdjayI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6Mzc6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20vbG9naW4iO3M6NToicm91dGUiO3M6NToibG9naW4iO31zOjY6Il9mbGFzaCI7YToyOntzOjM6Im9sZCI7YTowOnt9czozOiJuZXciO2E6MDp7fX19', 1782658020),
('zDJV25OBMTNvFcMVWW6IVpWuTrVx4Ejz4dixMLrq', NULL, '3.139.242.79', 'visionheight.com/scan Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) Chrome/126.0.0.0 Safari/537.36', 'YTozOntzOjY6Il90b2tlbiI7czo0MDoiYVpzOVhRWlpWWnEwd0oyN2tldFB6N1JtN00yZTFueTJKS1kwVXBRRyI7czo5OiJfcHJldmlvdXMiO2E6Mjp7czozOiJ1cmwiO3M6MzE6Imh0dHBzOi8vZGF2aWQuZXZvbHVjaW9uYW1vcy5jb20iO3M6NToicm91dGUiO047fXM6NjoiX2ZsYXNoIjthOjI6e3M6Mzoib2xkIjthOjA6e31zOjM6Im5ldyI7YTowOnt9fX0=', 1782658019),
('zRsY47H2x62YAUqSaN6qbct1YkVZEZyRA9xyd6NA', NULL, '92.4.85.129', 'python-requests/2.31.0', 'YToyOntzOjY6Il90b2tlbiI7czo0MDoiUmZZSml2V2lRanhjQm13VGVIa3laTHV4a1VjVThxUUc0bENHQTJkeiI7czo2OiJfZmxhc2giO2E6Mjp7czozOiJvbGQiO2E6MDp7fXM6MzoibmV3IjthOjA6e319fQ==', 1782659553),
('zUYwk3zMkwEBvQPujJaJrztQzijfbW2rzHUPmV8W', NULL, '148.113.206.127', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36', 'YToyOntzOjY6Il90b2tlbiI7czo0MDoiY2NHa2ZNbWdPaW93cHpiWEkzWXU2bUt4NHE0SERYS3NybDJVVHhkZCI7czo2OiJfZmxhc2giO2E6Mjp7czozOiJvbGQiO2E6MDp7fXM6MzoibmV3IjthOjA6e319fQ==', 1782704105);

-- --------------------------------------------------------

--
-- Estructura de tabla para la tabla `system_settings`
--

